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Cozumel guided snorkelling and island tour from Cancun
Activities
Cancun, Mexico
3.6/5
Free Cancellation
Language:
Spanish
,
English
Mobile voucher accepted
Duration: 8 Hours
Do this because
You'll sail to Cozumel Island for a day of swimming, snorkelling and sightseeing
The crew will stop at a couple of coral reefs, which tropical fish and stingrays all call home
When you dock at Cozumel, you'll go for a guided tour around San Miguel de Cozumel's centre
Lunch is served at a sea-view restaurant that specialises in traditional local cuisine
Your guides are expert swimmers and snorkellers, so you're in safe hands at all times
What to expect
Hop aboard a super-speedy boat headed to Cozumel Island, where the turquoise waters of the Caribbean and its marine life are waiting. Soak up the breathtaking landscapes before snorkelling at two of the most famous reefs in the southern part of the island, Palancar and Colombia. They're separated by a couple of metres of open water, so you'll have wall-to-wall reef to explore. Next stop is the shores of El Cielo – which literally means ‘the sky' in English – as it's famous for its peaceful atmosphere and giant starfish population, which you'll find covering much of the ocean floor. You'll also have the chance to see stingrays and other sea creatures during your time here. Afterwards, there'll be some time to relax and check out the views from El Cielito Sandbar, before heading towards the centre of Cozumel.For lunch, you'll get to try some of the region's typical dishes at a vibrant, local restaurant with an ocean view, before rounding off the day with free time to wander around Cozumel Centre. You've the option of a quick tour here – including a visit to the central clock tower at the heart of the island. Then jump back on the boat to sail back to Playa del Carmen, where your transfer will be waiting to take you back to your hotel.
What's included
Admission fees
Boat cruise
Lunch
Transport
Ferry ticket
Guide
Equipment
Swim stops
What to remember
Minimum snorkelling age is five years. Children under four aged are not permitted to swim in the reef
Please bring a long-sleeve shirt to wearing during the snorkelling sessions. Suncream isn't allowed at the reefs and the shirt will protect you from potentially getting burnt
There's an open bar onboard the boat and snacks are available
Not suitable for guests with cardiac or respiratory problems
Not suitable for guests with poor health
Not suitable for expectant mothers
Not suitable for those with reduced mobility
Children must be supervised by an adult (over 18 years) at all time
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring a towel
Bring a hat
Bring money for extras or gratuities
Drinks not included
Sun loungers not included
This is one of our private TUI Collection experiences, which give you a local flavour of the destination while offering you the freedom and flexibility to enjoy the day your way.
Provider
TUI MEXICANA SA DE CV
Booking Fee
Good news! No extra fees are applied to this booking.
Cancellation Fee
Receive a 100% refund if you cancel up to 1 day before the experience begins
Reviews
great
3.6/5
Based on
77 reviews from verified customers
L
Les bretons
December 2025
From United States of America
Traveled as
As a couple
- 42 years old
Poor
Normalement cette sortie est prévue pour faire du snorkeling et malheureusement nous avons vu très très peu de poissons La deuxième mise à l’eau que pour voir quelques araignées de mer C’est très décevant La seule chose qui est bien c’est le dernier arrêt où vous manger dans l’eau avec des raies
L
Lama
December 2025
From United States of America
Traveled as
As a couple
- 12 years old
Average
Orga war Katastrophe. Wurden alleine mit Taxen hin und her geschickt. Ebenso alleine von der Fähre zum nächsten Guide. Umkleiden waren im Hinterhof eines Souvenir-Shop. Boot war anders als erwartet, aber war okay. Zurück am Hafen gab es keine Umkleiden oder Duschen! Mittagessen war dafür lecker. Eigene Zeit war eher zurück zur Fähre laufen. Auf der Fähre mit abbaubarer Sonnencreme eincremen und UV-Kleidung tragen. Aber man wird immer wieder daran erinnert sich einzucremen, trotz Verbot.
2
2 Frauen aus DE
November 2025
From United States of America
Traveled as
With friends
- 27 years old
Poor
Das Restaurant wo wir waren kann ich wärmstens empfehlen und den Rest aber nicht. Es ist einfach eine Tour mit abhetzen und extrem weit laufen. Die Bootstour an sich war nicht schön. Zu viele Leute eingequetscht auf diesem Boot. Snacks bekommen nur Leute im Wasser und der Rest auf dem Boot bekommt nichts. Schnorchel Riff war rot und ein Massenauflauf bei den Rochen wo nur 1Rochen mal kurz gesehen wurde dir Dutzende Leute. Rückzu wurde man noch mit der Fähre alleine gelassen in einem fremden Land
D
Dawn and co
November 2025
From United States of America
Traveled as
With family
- 24 years old
Poor
This experience was very poor. Long wait after first pick up . Before getting the ferry to cozmel. Long wait the other end over 1.5hours to literally be asked what u want eat. To cross road to taxi. Boat guide didnt show us different fish. Just was bossy. Current very strong not ideal for beginners. Starfish what starfish... 5 in total. Snack...at shallows and a couple of rays. Long wait to get taxi back. Food and drink service poor. No free time as promised at start. No info about cozmel.
B
Bill45
November 2025
From United States of America
Traveled as
As a couple
- 38 years old
Poor
Il ne s’agissait pas d’une excursion exclusivement Tui les autres participants n’ayant pas payé en avance, ils ont dû payer sur place ce qui nous a fait perdre un temps considérable. Les bateaux étaient surchargé et je n’avais pas de gilet de sauvetage. Donc non seulement la prestation était de mauvaise qualité, mais avec un risque ma femme a pris une photo de moi, sans gilet de sauvetage pendant l’animation.
R
Rimbob
November 2025
From United States of America
Traveled as
As a couple
- 43 years old
Great
so much waiting around in-between taxis , to long on 3rd stop on sand bank, group good size boat staff very good, price of photos from boat staff way out £120 for 10, actively tried to stop you taking your camera in the water, snack just ok, saw the reef, fish, shark, star fish, it was an ok experience
S
Steve and Nikola
November 2025
From United States of America
Traveled as
As a couple
- 42 years old
Excellent
Whole experience was fantastic from beginning to end and would do it again for sure if we were to return here in the future. Seemed expensive at the time of booking but at the end of the experience it was excellent value for what we actually did and the way we were looked after
S
Sheila
November 2025
From United States of America
Traveled as
As a couple
- 53 years old
Average
We left the hotel at 7am but it was 11am before we started our snorkeling experience. Too much waiting around. The boat trip was fabulous and guides extremely friendly. When we returned to shore we were rushed for lunch and to catch the ferry. No to look around Cozumel or the promised tequila tasting.
E
Evie
November 2025
From United States of America
Traveled as
As a couple
- 4 years old
Great
Overall, we had a great time. The snorkelling was fantastic, and the guides were very good. However, the organisation was a bit chaotic. We were picked up 45 minutes late from our hotel, after the person who turned out to be our driver eventually called out the right name after standing there for 15 minutes. We were then crammed into a small car with two other couples we didn't know, something none of us were impressed by. Overall, the day started off poorly but quickly improved in Cozumel.
G
Gary
November 2025
From United States of America
Traveled as
As a couple
- 29 years old
Excellent
In our 2 visits to mexico this has been our favourite experience. Personal preference we would of liked to have spent more time at the Colombia reef as it was breathtaking. And a little more free time in cozumel. It was also mentioned in description vist to lighthouse which we never got to visit.
S
Sandra Curado
November 2025
From United States of America
Traveled as
As a couple
- 29 years old
Great
The excursion wasn’t that organised. We had a transport from the hotel to a shop at playa del Carmen where we got ferry tickets and then hang up in the shop for like half an hour before taken to the ferry. There was no guide with us, but they were at the other side of the ferry at the Cozumel island. We had to wait for ages for taxis to take us to the marina. The boat people were ok but we should had 20 min in each reef, but they kept saying they were hungry so we didn’t stay long in the reefs.
C
Coco
November 2025
From United States of America
Traveled as
As a couple
- 43 years old
Poor
Déjà pas de guide français rien de terrible des étoiles de mer mortes pas de fond marins spectaculaire juste la nage avec les raies qui étaient correctes
K
Kathrin
November 2025
From United States of America
Traveled as
As a couple
- 38 years old
Average
Die Mitarbeiter waren sehr nett und hilfsbereit und auch sehr bemüht. Die Schnorchlplätze waren eher enttäuschend.
M
Mac
November 2025
From United States of America
Traveled as
As a couple
- 29 years old
Poor
There was no island tour, it was really disorganised and lots of waiting about, the guide was more interested in his boyfriend selling photos to us than making sure we all had a good time, this meant we couldn’t get back on the boat for absolutely ages whilst we all waited for him to get around everybody making us late for food (which after not being able to have breakfast because it was an early start) meant we didn’t eat until late afternoon and to top it off it was inedible. Waste of money.
J
Jay Webb
October 2025
From United States of America
Traveled as
As a couple
- 38 years old
Average
This trip included snorkelling witch was fantastic , however the transport was chaotic at best and the trip included an island tour of which we saw nothing as there was no time also I did not get my included meal as delays on the boat meant we got to the restaurant late my food was incorrect and finally arrived 5 mins before we had to leave to catch the ferry so I was unable to eat it , I was extremely disappointed as I paid for a premium trip and we didn’t see any of the island ??
L
L
October 2025
From United States of America
Traveled as
With family
- 44 years old
Average
Enjoyed the snorkelling. The guys on the boat great but not much guidance from guide.The timing for everything was wrong, ‘lunch’ was far too late in the day and very bland. Too much time standing in the water at the stingrays. Lunch was very rushed due to poor timing. Should be warned how long we had to wait for food
P
Philipp
October 2025
From United States of America
Traveled as
As a couple
- 12 years old
Poor
Organisatorisch komplett miserabel. In Summe wurden 4/5h verbracht mit rumstehen und warten oder Sinnlos durch die Gegend zu fahren. Einen gescheiten Guide gab es auch nicht und so musste man sich selbst zurecht finden.
T
Tim
October 2025
From United States of America
Traveled as
As a couple
- 27 years old
Average
Eerste 2 stops voor snorkelen waren zwak, de vissen die we zagen of riffen van de 1ste stop waar we naartoe gingen waren helaas niet wat we ervan verwachte. 2de stop hebben we dan ook enkel en alleen maar zeesterren gezien maar dan ook niets anders. Laatste stop was de enige dat de moeite was met de roggen en barracuda die we zagen. 1 persoonlijk groot minpunt: het feestje op de boot, veel te luide muziek (pijnlijk aan de oren zelfs melding op mijn horloge van +90 deb)
M
Matthias Richter
October 2025
From United States of America
Traveled as
As a couple
- 43 years old
Average
Die Crew hält an einigen Korallenriffen, die von tropischen Fischen und Stachelrochen bewohnt werden • Nach dem Anlegen in Cozumel erwartet Sie eine geführte Tour durch das Zentrum von San Miguel de Cozumel • Das Mittagessen wird in einem Restaurant mit Meerblick serviert, das auf traditionelle lokale Küche spezialisiert ist Diese obengenannten drei Punkte sind alle nicht eingehalten wurden. Für dieses Geld was wir bezahlt haben, ist es nicht wert.
F
Fame
September 2025
From United States of America
Traveled as
As a couple
- 21 years old
Average
Goed weer of slecht weer de excursie gaat door. Wij hebben de hele dag regen gehad icm onweer aan het begin van de dag. Ook met onweer het bootje op gegaan de zee op. Ik heb op dat moment doodsangsten uitgetsaan en begrijp ook niet dat de excursie niet geannuleerd is. Ik vond het niet verantwoordelijk wat ze deden. Snorkelen op zich zelf was daarin tegen wel weer heel mooi. Wel geeft tui op voorhand aan dat de snorkel uitrusting erbij zit. Je krijgt een bril met snorkel, maar geen flippers.
V
Veertje
September 2025
From United States of America
Traveled as
As a couple
- 41 years old
Poor
Misleidende “excursie” eindigt als lawaaierige partyboot – en niemand voelt zich écht verantwoordelijk Op zaterdag 13 september 2025 boekten wij via TUI de excursie “Cozumel guided snorkelling and island tour from Cancun”. Wat werd gepresenteerd als een ontspannen dag vol cultuur en snorkelplezier, bleek in werkelijkheid een schreeuwerige partytrip met drankspelletjes en oorverdovende muziek – totaal ongeschikt voor wie reist met iemand met medische klachten, zoals mijn partner. De gids op het
R
Rieja
September 2025
From United States of America
Traveled as
As a couple
- 53 years old
Great
V
V.S
August 2025
From United States of America
Traveled as
With family
- 44 years old
Great
Diese Ausflug war auch sehr gut organisiert und eben so fließend durchgeführt. Waren viele schöne Unterwasser-Momenten präsentiert. So insgesamt waren wir sehr zufrieden. Das Essen in einheimische Restaurant war auch sehr lecker. Aber die Preisen für Foto und Videoaufnahme sind extrem übertrieben teuer. Es wird einfach ausgenutzt, dass die Touriesten die Erlebnis-Momente mitnehmen möchten.
C
CJ
August 2025
From United States of America
Traveled as
As a couple
- 16 years old
Poor
The whole experience felt very disorganised. We were going between guides constantly. Eventually we made it to the boat. But then when we finally got on we had to wait for ages to leave and we're Eventually moved to another boat. Another group that was with us left 30 mins before us which really cut in to the activity time as we had been told we had to catch a specific ferry back to the mainland. We were told there would be only 12 in our group when we booked. There were 18. Terrible communicati
S
Sam
August 2025
From United States of America
Traveled as
With family
- 24 years old
Excellent
This was the best day out we had in all. Fantastic guide, very well organised, underwater photos taken and package was good price for the amount you got. Saw reef, starfish, turtle and stingrays. Food brilliant, had fruit snack and drinks in a beautiful location in the sea and lovely lunch after in restaurant. Would highly recommend this day out, brilliant.
I
Inge
August 2025
From United States of America
Traveled as
With family
- 31 years old
Average
Het is een heel lange dag voor 3 korte snorkel momentjes. De eerste stop is echt waardeloos, de 2e ok als je nog nooit zeesterren gezien hebt en de 3e is top; heel toeristisch maar toch top om de roggen tegen je aan te voelen. Maar overall: te lang en duur voor alleen dat.
M
Mr Garford and family
August 2025
From United States of America
Traveled as
With family
- 41 years old
Excellent
The whole trip was excellent well organised and efficient right from being collected at our hotel to our return at the end of the day . A special thankyou to our guides on the boat who really made our day , the snorkeling was great fun and the views were amazing , this is a trip not to be missed .
K
KH
August 2025
From United States of America
Traveled as
With family
- 24 years old
Excellent
One of the most amazing experiences of my life. Having never snorkelled, this was the perfect introduction with deeper sea snorkelling in the reef, shallower snorkelling to see star fish and then some time in 1m deep water for a ‘sea picnic’ and time with stingray. Organisation was excellent however we were told we would have time to explore Cozumel which we didn’t. Maybe a later ferry back or less time for the picnic could improve this already amazing experience.
J
Julie W
August 2025
From United States of America
Traveled as
With family
- 32 years old
Excellent
We loved this trip. The guide on our boat Rodrigo was brilliant, he knew where to snorkel to see all the animals and he was both knowledgable and funny. We had snacks on a paddle board “table “ floating at sea with stingrays swimming by! An unforgettable experience.
T
Tracy
August 2025
From United States of America
Traveled as
With family
- 38 years old
Excellent
Loved this trip excellent all round. Felt very safe and the trip was well organised - the snorkelling was excellent although the reef was not as I had imagined we still saw numerous fish species, the starfish were huge and we also saw 4 stingrays at the stop but the last stop was incredible to see and be in the water with the stingrays....this was the last trip of our holiday and we all loved it ! Alejandro and crew were fabulous and this is a trip not to be missed.
K
Kaba
August 2025
From United States of America
Traveled as
With family
- 36 years old
Poor
Wir waren mehr mit Guide suchen und warten beschäftigt. 11 Stunden Ausflug davon 30 min..Schnorcheln, 10 min bei den Seestern und 50 min was absolut zu viel war bei der Sandbank davon den Snack nicht der Rede Wert. Die Bootsfahrt eine Qual mit Dauer Beschallung so laut, daß man danach Kopfschmerzen hat. Mit uns nicht nochmal. PREIS dafür viel zu hoch .
B
Bianca
August 2025
From United States of America
Traveled as
With family
- 36 years old
Excellent
B
Brummie Abroad
August 2025
From United States of America
Traveled as
With family
- 33 years old
Great
Some of the other guests were very rude and objectionable to the guides. This was unnecessary behaviour from the other tourists. The guides remained very professional and calm in difficult circumstances. Regarding the trip, I feel the loud music detracted from the natural beauty of the surroundings. After having a snack at the snorkelling site, I’m not sure that lunch was necessary particularly before a rocky ferry trip back to Playa del Carmen. All in all an excellent trip that we all enjoye
R
Robert N
August 2025
From United States of America
Traveled as
With family
- 26 years old
Poor
We kregen totaal niet wat we geboekt hadden. De excursie kwam niet overheen met de afspraken en beelden zoals getoond door de tui medewerker waar we de excursie geboekt hadden. Tui besteed deze excursie uit aan een derde partij. Dat zijn de oplichters. Wij hebben de excursie afgebroken en zijn op eigen kosten terug gegaan naar het hotel. Daar ons gemeld bij de tui medewerker en deze gaat ons helpen ons geld terug te krijgen. Dus tui medewerkers zijn top. Maar de derde partij zijn zeer slecht
A
Alex
August 2025
From United States of America
Traveled as
With family
- 23 years old
Excellent
C
Chriss
July 2025
From United States of America
Traveled as
With family
- 19 years old
Excellent
A
ACN
July 2025
From United States of America
Traveled as
As a couple
- 39 years old
Poor
Lack of information Guides did not speak English or limited Left to our own devices to find our way to Cozumel and back Lack of shade so burnt - not allowed to go onto the boat for shade Restaurant- very hot and noisy - they refused to move us away from the kitchen despite places Once off the ferry to Playa del carmen - no one to meet us. No one knew what to do. No mini bus. I found someone from the company, he made calls and we were led to the transport! Not acceptable - stranded!
P
Piotr
July 2025
From Poland
Traveled as
With family
- 28 years old
Excellent
O
Olav
July 2025
From United States of America
Traveled as
With family
- 40 years old
Excellent
Ein wenig mehr Schnorchelzeit hätte uns besser gefallen, so fühlten wir uns etwas getrieben. Der Aufenthalt auf der Sandbank könnte dafür verkürzt werden. Was schade ist, war die mangelhafte Umziehmöglichkeit nach der Bootstour. Gut gefallen hat uns das Ambiente, v.a. das Boot und die Besatzung. Wir haben auch das Glück gehabt, bei der 1.Station eine tauchende Meeresschildkröte und einen Ammenhai zu entdecken. Sehr beeindruckend, solche Tiere in Freiheit in ihrem Revier erleben zu dürfen.
T
TD
July 2025
From United States of America
Traveled as
As a couple
- 13 years old
Poor
Spots magnifiques, mais la qualité de la prestation n’était pas là : difficultés à trouver les bons interlocuteurs à la sortie de la navette, du ferry et pour le reprendre. Trop d’interlocuteurs différents (heureusement, agréables). Bateau trop chargé : nous étions quasiment trente entassés presque les uns sur les autres, nous en avons vu d’autres moins chargés et avons regretté notre choix de prestataire. Pas assez de temps dans l’eau sur les 2 premières zones.
E
Essv
July 2025
From United States of America
Traveled as
With family
- 35 years old
Excellent
Although we didn’t actually see the whale sharks on the day, we where offered another day out with them that was very kind, it’s just we where going home a couple of days later and it didn’t suit, so I applaud them for kindness as they where also disappointed that they let us down, but to be fair the day was made by the guys and everyone on the boat… we would still recommend
L
Louise
July 2025
From United States of America
Traveled as
With family
- 36 years old
Great
Organisation could be better. Staff were all friendly.
J
James Elliott
July 2025
From United States of America
Traveled as
With family
- 19 years old
Average
When the boat arrived at the destination was beautiful and great experience. Biggest problem for us was it being miss sold. Very unorganised/mad rush trying to organise people and get to the ferry, then to the experience the other side. Then mental everyone on the boat want happy with the crazy 50 mph ride for 40 mins someone even had a panic attack on the way back, didn’t feel safe and defo wouldn’t have taken my 6 year old daughter if I had known. They didn’t even have a life jacket for her!!!
A
Annie Coward
July 2025
From United States of America
Traveled as
With family
Great
The photo options were quite expensive. There were no toilet facilities, apart from on the ferry, with teenage daughters this was difficult. No opportunity to reapply sunscreen, for a day of water activities this is vital. Difficult to get changed. Boat ride and entertainment was excellent, snorkeling was fun.
A
Andries van der Veen
July 2025
From United States of America
Traveled as
With family
- 37 years old
Great
Trip was strak geregeld. Snorkelen was prachtig om te doen, verzorging van voedsel op een surfplank fantastisch. De prijs voor foto’s van meer dan 100 dollar ronduit belachelijk.
N
NK
July 2025
From United States of America
Traveled as
With family
- 31 years old
Average
Most the day was just spent travelling. Hotel to ferry, ferry to boat, boat to site 1. Only 30 mins snorkelling and not great site to snorkel. Boat ride to site 2, starfish site, only 20 mins but to be honest it’s only starfish there and much else happening. Coatbridge again to site no 3 for 45 mins. Best bit of the day with stingrays. But not much else. Then boat ride back to ferry. Lunch was disappointing. Only had an hour to walk around Cozumel. The all the travelling back to the hotel.
S
Sally
July 2025
From United States of America
Traveled as
With family
- 41 years old
Excellent
N
Nati
July 2025
From United States of America
Traveled as
With family
- 35 years old
Excellent
S
Silke
June 2025
From United States of America
Traveled as
With family
- 40 years old
Excellent
War ein sehr toller Ausflug.Alle 3 Spots waren klasse.
G
GABOR BOLLA
June 2025
From United States of America
Traveled as
With friends
- 14 years old
Excellent
K
Katrin
June 2025
From United States of America
Traveled as
With family
- 39 years old
Excellent
Der Preis für den Ausflug ist ziemlich hoch. Es könnte gern noch ein Schnorchelstopp mehr sein. Die Guides waren aber echt cool drauf. Wir haben beim Schnocheln sehr viel entdecken können. Das Picknick im Wasser war auch eine coole Idee. Danke für das tolle Erlebnis.
A
Annalena
June 2025
From United States of America
Traveled as
As a couple
- 9 years old
Excellent
Das Schnorcheln und Boot fahren waren traumhaft. Die Guides waren immer darauf bedacht, dass alle gut versorgt waren. Durch die Aufmerksamkeit beim Schnorcheln, konnte unser Guide uns eine Schildkröte sowie weiter tolle Tiere unter Wasser zeigen. Die Begegnungen mit Seesternen und Rochen war magisch. Allerdings sollte man unbedingt UV Sichere Schwimmkleidung tragen. Wir vergaßen diese und zogen uns im laufe des Tages einen Sonnenbrand 2. Grades zu…
D
Danielle
June 2025
From United States of America
Traveled as
With friends
- 20 years old
Excellent
R
Ruud
June 2025
From United States of America
Traveled as
As a couple
- 44 years old
Average
Geen idee, was namelijk gecanceld
G
Graham
June 2025
From United Kingdom
Traveled as
As a couple
- 44 years old
Average
Very good staff on the boat, really enjoyed the snorkeling. However before we got on the boat there was a lot of standing around and roll calls. The meals could have been chosen when the tickets were purchased and saved at least half an hour. The taxi trip back was also disorganised standing around again for half an hour with another roll call. Overall a enjoyable trip just needs better organising
J
Jon
June 2025
From United States of America
Traveled as
As a couple
- 36 years old
Poor
This was advertised as a snorkelling trip in 3 different locations. The first location was good but too much emphasis was put on staying together in a really close group where you were swimming on top of each other and all because they were trying to get photos to sell you, I would have preferred to be given a little more space so I could probably explore. The second location was really sub par then but the third they had taken away the snorkelling equipment when there were sting rays to see.
S
Silvia
June 2025
From United States of America
Traveled as
As a couple
- 13 years old
Poor
- Tourabkauf wurde von Angelika (TUI) nicht korrekt erzählt - Zwei mal würde man an Souvenir Shops ausgesetzt - Nach der Überfahrt zu Cozumel standen wir 30 Minuten in der Sonne und mussten zum Boot mit kompletter Schnorcheln Ausrüstung etc laufen - Auf dem Speedboat waren 28 Touristen plus 3 Tourguides - Es war überhaupt kein Platz auf dem Boot - Bei den Schnorchelstops war es sehr hektisch und es müsste alles schnell gehen - Tourguide war nicht wie ausgemacht vor der Fähre sondern kam nicht
U
Unhappy John
June 2025
From United States of America
Traveled as
As a couple
- 43 years old
Poor
The waiting time was very unsatisfactory - the boat was way over crowded - the lunch was very poor - overall very poor value for money - we paid around 180 USD per head, I believe 50USD would have been the most I would paid if I had known what to expect - the information about the trip and the boat was almost non existent from the TUi rep - I feel like I have been ripped off and would not recommend TUi excursions to other travellers
S
SammyF
May 2025
From United States of America
Traveled as
With family
- 40 years old
Excellent
The boat crew were amazing, we went to three different snorkelling spots and had ceviche and fruit in the sea with the sting rays. Lunch was tasty big portions. The transport back the hotels after the ferry needs organising better. Would definitely recommend this trip
J
J de vos Rotterdam Mexico geweest van 6 /mei tot 18\mei 2025
May 2025
From United States of America
Traveled as
As a couple
- 44 years old
Poor
Was heel rommelig slecht georganiseerd paar vissen gezien paar roggen gezien was wel leuk na de lunch 2 uur rondlopen in Cozumel bloedheet ?? kwa prijs 160 euro p.p hoop geld krijg je er weinig voor terug
L
Lin
May 2025
From United Kingdom
Traveled as
As a couple
- 40 years old
Excellent
Amazing. Crew - Herson (sorry if spelled incorrectly) El Capitane, Alexis and our Photographer (sorry missed your name) fantastic. Great service, safety, saw lots of marine life on all stops. Final stop - sun, sea, adult beverage (non-alcoholic available) snacks of a paddle board whilst in the waist high warm water and dancing to tunes from boat! Doesn't get much better than that! Lunch and an optional guided tour both fab. Don't forget sunblock out in sun+++.
I
Igor
May 2025
From United States of America
Traveled as
As a couple
- 12 years old
Poor
Totaal anders dan vooraf verteld, hierover ook een klacht ingediend bij tui
R
Robbie
May 2025
From United States of America
Traveled as
As a couple
- 34 years old
Average
Was onduidelijk uitgelegd en duurde te lang voordat we de veerpont op gingen. op cozimel duurde het ook veel te lang omdat iedereen zijn eten voor de lunch moest doorgeven. 6.20 uur opgehaald en om 09.20 stonden we nog in een winkel voor uitleg. Vervolgens ging de snorkeltocht op de catamaran niet door en werden het 2 speedboten wat heel erg jammer was. En het was veel te ruig op het water waardoor een aantal personen ziek werden. Het rif viel ook erg tegen, wel roggen gezien.
W
Wendy
April 2025
From United States of America
Traveled as
With family
- 35 years old
Average
It wasnt a catamaran that we went on, it was a speedboat, so the experience was not the same as sold. The description was also a free bar and this was not the case, you got 2 drinks. There was alot of hanging around, waiting to be picked up to go to the boats etc. It just wasnt what was sold or expected. We could have walked to the town and got the ferry across ourselves. We did make the most of it though and the staff were brilliant, friendly, fun and formative, Great day had.
S
Sharon Dempsey
April 2025
From United States of America
Traveled as
With family
- 29 years old
Poor
I bought a catamaran trip and was told before the trip we was getting a speed boat! I was not happy with this as I specifically wanted a catamaran boat
H
Hanna
April 2025
From United States of America
Traveled as
With family
- 30 years old
Great
Trevlig guide och fin snorkling! God mexikansk lunch. På det hela en toppen dagen. Det enda negativa var att det var en del väntan innan vi kom i väg på snorklingen.
D
Dali
April 2025
From United States of America
Traveled as
As a couple
- 15 years old
Poor
M
Manne
March 2025
From United States of America
Traveled as
With friends
- 39 years old
Excellent
Trotz englischer Führung hat sich jeder sehr bemüht um einen schönen Tag zu machen
J
Juleca
February 2025
From United States of America
Traveled as
As a couple
- 48 years old
Great
Rörigt med olika guider. Dålig lunch Båtturen var lite för kort Trist att bli släppt efter lunch med över 3h tid i cozumel.
J
Joost
January 2025
From United States of America
Traveled as
With family
- 11 years old
Excellent
Na deze excursie te hebben geboekt kwamen we erachter dat dit precies hetzelfde is als de excursie die je bij locale mexicanen kunt boeken alleen dan bijna 2x zo duur. Jullie als Tui zeggen dat dit een exclusieve Tui excursie is maar dat is onzin, ik had liever het verschil aan fooi aan de gids en alle andere mexicanen gegeven dan Tui hiermee te laten verdienen.. de vrouw die ons hielp op het resort was ook mega ongeïnteresseerd. Al met al, niet bij Tui boeken maar bij locale mensen.
M
Martina
January 2025
From United States of America
Traveled as
With friends
- 23 years old
Average
Schnorcheln war super Guide sehr freundlich, schade das es die Tour nicht in Deutsch gab. Auf dem Boot war das Team klasse freundlich und bemüht. Den Snack gab es auf der Sandbank leider wurde den Gästen die auf dem Boot blieben, Angst hatten vor den Rochen und nicht ins Wasser gegangen sind gar nicht angeboten und am Ende wurde es weggeworfen. Fand ich unmöglich. Hätten auch gern einen kleinen Snack bekommen. Nach dem Mittagessen gab es 3 Stunden Freizeit unmöglich in der prallen Mittagssonne.
J
Jacob
January 2025
From United States of America
Traveled as
As a couple
- 7 years old
Average
G
G Baker
October 2024
From United States of America
Traveled as
As a couple
- 54 years old
Excellent
Boat trip was very pleasant and staff were very helpful and informative. Steps on to the boat from snorkling very steep and not easy for older and less fit people. Meal provided on land was luke warm upon serving. Not clear we had to pay for drinks. Would have been good to see a short tour of San Migel.
P
Paul&sarah
September 2024
From United States of America
Traveled as
As a couple
Excellent
I cannot stress enough to you how good this trip is in so few words We swam in the open sea reef in a tropical fish tank, then within feet of giant turtles, star fish and within inches of sting rays that played with us like puppies, whilst standing in waist High water, drinking refreshing drinks on a floating bar It was a full day on the boat with excellent staff, then back to shore in a popular Mexican restaurant The wife is petrified of open water and she loved it Not money motivated company!
L
Lily
September 2024
From United States of America
Traveled as
As a couple
- 36 years old
Great
Reisgids in cozumel was top maar voor de rest was het wat zoeken. Vrije tijd was beperkt maar goed genoeg in deze warmte. Boottrip en snorkelen was top. Eten en drinken ten top. Vriendlijke en hulpzame begeleiders op de boot.
C
Cindy
September 2024
From United States of America
Traveled as
As a couple
- 32 years old
Average
Geen drinken tijdens boottocht, geen kleurrijk koraal en vissen gezien tijdens snorkelen zoals beloofd werd, geen maaltijd en zwemgelegenheid in hotel zoals beloofd werd, maar gewoon in barretje waar we dan ook nog uur op eten moesten wachten, geen uitstap gehad in stad zoals gezegd werd...kortom...geen waar voor je geld!
J
Jenkins
September 2024
From United States of America
Traveled as
As a couple
- 43 years old
Excellent
Loved the 4 stops at different seascapes. The team were fun and friendly. Not keen on the taking of pictures and selling them to us.
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