Cancun exclusive bronze dolphin interactive programme

Activities

Riviera Maya / Playa del Carmen, Mexico

from 14 reviews

3.74/5

Free Cancellation

Language: Spanish , English

Mobile voucher accepted

Duration: Fixable

Instant Confirmation

Guided Tour

e-Voucher

Group Tour

Do this because

You'll enjoy a fun day out suitable for the whole family at Isla Discovery in Isla Mujeres

There's a 30-minute encounter with one dolphin included in this itinerary

You'll get access to the lounge, buffet restaurants, beach club and infinity pool

What to expect

Cancun is an ideal place to get up close with nature – and what better way to do so than with an immersive and fun dolphin encounter? You'll get into the water with one of these wonderful creatures and learn to communicate with them while getting to know their habits and behaviours.Head to Isla Mujeres via boat, and you'll have an interactive experience with one of the world's friendliest mammals – dolphins. Learn all about these loveable creatures as experts tell you about their unique characteristics. You'll even get to interact with them through cool tricks like the dolphin kiss, fin shake and hand target.To top it off, your experience includes a buffet lunch and unlimited local drinks, so all the family will be catered for. You'll have access to the beach club terrace to relax in, too.

What's included

Boat cruise

Locker

Buffet

Transport

Lifejacket

Exclusive Itinerary

Open bar serving locally branded drinks

Use of beach club terrace

Transport from Cancun, Puerto Morelos and Puerto Juarez areas

Dolphin Encounter program (30 minutes in the water)

Dock fee

What to remember

Pregnant women up to five months along can join this program as long as they are accompanied by an adult and sign the required liability waiver form

Infants aged one to five can participate free of charge, provided they are accompanied by a paying adult

Children with a height of less than 1.20 metres can participate in the program if accompanied by a paid adult. Children over 1.40 metres may participate unaccompanied

Remember to use biodegradable suncream to help with the care of the environment

The government tax for this activity is not included and 50 Mexican Pesos per person is paid directly at check-in

This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts.The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures.

Guests aren't permitted to swim wearing any jewellery or accessories that may detach or fall off during the interaction

The use of electronic devices (including cameras, phones or smartwatches) is strictly prohibited during the swim

Guests with a history of heart conditions, asthma, diabetes, epilepsy, use of heart medication, or any other serious medical condition are prohibited from participating in the activities

Guests are advised to evaluate their personal fitness level and medical history before deciding whether this activity is appropriate for them. Anyone with doubts should consult their personal physician before engaging in any potentially strenuous activity

Just so you know, the following are not included and will cost extra: photos and video memories, Dolphin VIP Lounge, towels and gratuities

English-speaking guide for all nationalities

Suitable for beginners or first-time participants

Children must be supervised by an adult (over 18 years) at all time

Height, weight and/or age restrictions may apply

Bring money for extras or gratuities

Please note that all times are approximate and subject to change

Not suitable for guests with poor health

Bring a towel

Subject to weather conditions

Provider

TUI MEXICANA SA DE CV

Booking Fee

Good news! No extra fees are applied to this booking.

Cancellation Fee

Receive a 100% refund if you cancel up to 1 day before the experience begins

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from $131.61

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Reviews

great

3.7/5

Based on 14 reviews from verified customers

All ratings (14)

Excellent (4)

29%

Great (5)

36%

Average (3)

21%

Poor (2)

14%

Bad (0)

Claudia Flick

January 2026

From Germany

Traveled as As a couple - 33 years old

Poor

Die Delphine waren ok, aber….Der Ausflug begann 30 min zu spät, Fahrer unsicher, keine Ortskentnisse. Kein Guide vor Ort, komplett auf sich selbst gestellt. Ausflug mehrere Stunden überzogen. Keine Abholung, Teure Telefonate zu TUI ( 12 Minuten). Taxi-Transfer selbst gezahlt, nach telef. Zusage der Kostenübernahme. Fazit: komplette Katastrophe, nichts organisiert… dass kenne ich so von TUI nicht. Bitte um Rückerstattung der Taxi Kosten 100 Dollar und angemessene Rückerstattung des Ausflugs.

Fabi

December 2025

From Germany

Traveled as As a couple - 4 years old

Poor

Sehr enttäuschender Ausflug. Die Anlage ist viel zu klein für Delfine, Robben und Seekühe. Vor Ort wirkt alles ganz anders als erwartet. Die Organisation ist chaotisch, am Hafen herrschen Menschenmassen und mehrere Boote gleichzeitig ohne klare Abläufe. Zudem ist alles extrem überteuert: Ein einzelnes Foto kostet 40 Dollar, Fotopakete sind sehr teuer. Fühlt sich nach Massenabfertigung an, nicht empfehlenswert.

Paul Carter

May 2024

From United Kingdom

Traveled as As a couple - 36 years old

Excellent

The trip was well organised. Picked up from the hotel and taken to the ferry. Then, we were taken to Isla Mujers. The aquarium staff well trained and very informative. The bands you were given were also well organised through to lockers and the buffet after. I'd highly recommend ??

Stephanie

December 2023

From Netherlands

Traveled as As a couple - 9 years old

Average

Wij hadden een Nederlandse excursie echter was alles in het Spaans en Engels hier hebben wij niet voor betaald! Erg jammer dit

Rob

November 2023

From Netherlands

Traveled as With family - 37 years old

Great

De excursie op zich was waanzinnig. Het probleem was echter dag we met een reden hadden geboekt voor de halve dag. Hierdoor een planning gemaakt voor de rest van de dag. Pas op het moment dat we aan boord van de boot gingen bleek dat er geen boot terug was in de middag en werden we verplicht om tot het einde van de dag op het eiland te blijven. Graag hadden we op voorhand geweten dat er ter plaatse beslist word of er een middag boot terug vaart.

Toon toon

June 2023

From United Kingdom

Traveled as As a couple - 42 years old

Excellent

Laura

August 2022

From United Kingdom

Traveled as With family - 21 years old

Great

Interacting with the dolphins was great and worth the time and money we paid for it. What wasn’t great was my husband getting food poisoning from the food there and being on a half day trip and being told the transfer wasn’t collecting us until 6pm after finishing the experience at 12:30 so we had to get a taxi back to the hotel at a cost of $50. Also the cost of photos is extortionate. $100 for one photo or nearly $300 for 20 photos. Don’t buy off the vendors before you arrive on the island.

Magical but some things to be aware of .

August 2022

From United Kingdom

Traveled as With family - 23 years old

Excellent

The experience itself is magical. The staff etc are amazing and it was a lovely place.Unlimited bar is on offer, but only soft drinks, no alcohol. Also no towels were provided. We were given 2 times to return and we chose the earlier option, only to be told once we were on the boat the transport to the hotel would only be available at 6pm this was 3.30pm so had to pay for a taxi back to the hotel. I have emailed Tui about this but have had no response in 2 weeks

Leanne

August 2022

From United Kingdom

Traveled as With family - 21 years old

Great

The trip itself was brilliant , however the price of the photos that are taken and tried to sell to you are very overpriced . 100 dollars for 1 family photo .

Mike

July 2022

From United Kingdom

Traveled as With friends - 50 years old

Average

Little direction on what was happening, no information on lunch given , too long after swim before return to boat, not told in advance that could not take pictures. Activity with Dolphins very limited, some other groups were in water with Dolphins pulling the along and lifting them up out of the water, We only got into the water and touched the Dolphins,

The Lovegroves

July 2022

From United Kingdom

Traveled as With family - 37 years old

Excellent

What a fantastic experience, spent a lot more time in the water than expected as went in with other families whilst experiencing your own time with the dolphin. The trainer was great and if we didn’t do the ‘trick’ right the first time was given another opportunity. Staff on the boat were great and provided drinks and the staff at the dolphin centre were great. Not able to take photos so bought the photo package but worth it for such a wonderful experience.

Adam

July 2022

From United Kingdom

Traveled as With family - 20 years old

Great

GDE

May 2022

From United Kingdom

Traveled as As a couple - 38 years old

Average

The experience itself was great. However, the marketing material was misleading. It also omitted information about additional costs for photographs. The trip is marketed as being 2-4 hours, when in fact it would've been a 10 hour trip. Also, the cost of photos are extortionate (£100, give or take) and there's no warning of the cost in the TUI marketing.

Ellie Holmes

May 2022

From United Kingdom

Traveled as With family - 13 years old

Great

The tui app stated that towels would be provided, we got to dolphin discovery and found this was not the case. Not ideal not having a towel between a family of 3! Also it said on both tui app and downloadable voucher the trip duration was 2-4 hours…. We got picked up at 7am and didnt return to hotel until 6.30pm!! Please put correct information under this excursion its not fair when you are trying to plan your day and what you need to take etc!

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