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Tickets to Xel-Ha Park
Activities
Riviera Maya / Playa del Carmen, Mexico
4.45/5
Free Cancellation
Language:
English
Mobile voucher accepted
Duration: Fixable
Do this because
Enjoy a fun family day out at the natural wonderland of Xel-Há
Choose from a wide selection of activities on land and in the water
Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
Glide through mangroves, swim in a cenote and see marine wildlife
Take your pick of the light or all-inclusive packages
What to expect
Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. There are different package options to choose from here – light and all inclusive. The all inclusive option can include transport to the park, plus premium entrance, a meal at the buffet and unlimited alcoholic and soft drinks, as well as a 50% discount towards photo packages and a 50% discount on selected activities, like zip-biking and ray encounters. The light option includes entrance to the park and unlimited soft drinks, but no food or alcohol.
What's included
Equipment
Admission fees
Lifejacket
Xel-Há entry
Towels
TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included
What to remember
Park closes at 17:00 in winter and 18:00 in summer
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring suitable footwear
Bring money for extras or gratuities
Some entrance fees and optional extras are payable locally
Provider
TUI MEXICANA SA DE CV
Booking Fee
Good news! No extra fees are applied to this booking.
Cancellation Fee
Receive a 100% refund if you cancel up to 1 day before the experience begins
Reviews
great
4.5/5
Based on
100 reviews from verified customers
N
Nicholas nadin
August 2026
From United Kingdom
Traveled as
With family
- 57 years old
Excellent
I enjoyed the adrenaline ride but thought the helter skelter ride wasn't up too much
M
Maria
August 2026
From Spain
Traveled as
As a couple
- 45 years old
Excellent
P
PETER
August 2026
From United Kingdom
Traveled as
With family
- 56 years old
Excellent
S
Sue Jones
August 2026
From United Kingdom
Traveled as
As a couple
- 55 years old
Great
Liked that all good and drinks were included but the quality of the food wasn’t great. No fruit available at lunchtime.
E
Em
August 2026
From United Kingdom
Traveled as
As a couple
- 22 years old
Average
We had a lot of trouble with the transfer back to the hotel. When arriving at the meeting point original rep was nowhere to be found. We waited but then asked 2 of the other reps which bus and they both said station 9. There was no rep and the driver stopped a 20 minute walk away from our hotel and said that we weren’t on the list and asked for more money to take us home. We said no to paying the driver more money and walked. This is appalling as we paid for transfer back to our hotel.
V
Val
August 2026
From United Kingdom
Traveled as
With family
- 49 years old
Excellent
Overall, it was a fun-filled, unforgettable day in a breathtaking natural paradise. We would definitely recommend Xel-Há to anyone visiting the Riviera Maya!.Booking through TUI made the experience even better, as we received 50% off the photo package and discounts on other paid experiences, which was a fantastic bonus.
V
Vix
August 2026
From United Kingdom
Traveled as
With family
- 47 years old
Poor
The lakes were really dirty and murky wouldn’t recommend.went years ago and it wasn’t dirty like that health hazard.
S
Sieto meijerink
July 2026
From Netherlands
Traveled as
With family
- 50 years old
Great
De plek is prachtig maar daar betaal je ook heel voor. Wat ik dan jammer vind is dat je voor xtra dingen herl veel geld moet betalen. De verhouding wat je betaald en er voor krijgt is totaal niet in verhouding
A
alan
July 2026
From United Kingdom
Traveled as
As a couple
- 57 years old
Excellent
P
Paulo
July 2026
From United Kingdom
Traveled as
With family
- 49 years old
Great
S
Salvatore
July 2026
From France
Traveled as
With family
- 48 years old
Great
L
Lee
July 2026
From United Kingdom
Traveled as
With friends
Poor
TUI rep missed a child off the booking in the hotel and when it came to being picked up from hotel we had to pay again
R
rebecca taylor
July 2026
From United Kingdom
Traveled as
With family
- 43 years old
Excellent
Great family experience. Only downfall was on our confirmation was xel ha but tui rep had sent off and booked xceret so if it wasnt for the xel ha guy helping us our trip would of been a disaster
E
Escipion
July 2026
From Spain
Traveled as
With family
- 46 years old
Great
They have a lot of activities that required extra charges
H
Hayley A
July 2026
From United Kingdom
Traveled as
With family
- 52 years old
Excellent
A fabulous day out, so much to do for all the family, we enjoyed wvery aspect of the visit. The additional experiences (e.g stingrays, zip bikes, etc are well worth it but there is still plenty to do if you don’t want the extra expense. The all inclusive food and drinks are also very good. Would definitely recommend.
L
Lynsey
July 2026
From United Kingdom
Traveled as
With family
- 45 years old
Great
Enjoyed the lazy river and all inclusive restaurants. Thought there were too many “paid extras” that a few of them should have been included
L
Louise D
July 2026
From United Kingdom
Traveled as
With family
- 55 years old
Great
The park itself is fantastic and the organisation from TUI was excellent. My only comment would be that there was a heavy sell on the bus for the add on activities for over an hour. The busses were very good and comfy.
F
fitzpatrick
July 2026
From United Kingdom
Traveled as
With family
Poor
it was sold to me that it’s all inclusive yet there are 10 of the rides that you need to pay extra for, wasn’t told this when booking
L
Lindsey
July 2026
From United Kingdom
Traveled as
As a couple
- 38 years old
Great
The transfer picked us up at the hotel at 7:20am and arrived approx 7:40 at the park even though didn’t open 8:30am. We were just left and not told anything regarding return transfer meeting pointing etc. luckily the Staff at xelha were really helpful and gave the info we needed We were first at the park so ended up xompleting the park well before the 6pm pick up time and had to pay for a private transfer back.
P
Paula Black
July 2026
From United Kingdom
Traveled as
As a couple
- 55 years old
Average
We have been before. This time I felt pressured to ‘add on’ an already quite expensive trip.
D
DaveO
July 2026
From United Kingdom
Traveled as
With family
- 58 years old
Excellent
This is our 2nd trip to Xel-HA with TUI. It's just such a great day out - pick up, drop off, towels, lockers, snorkels and all-inclusive food an drink - THE BEST margarita's!! TUI voucher gets you 50% off the EXTRAS - we picked the photo package - well worth it - be aware there are other experiences that are addon at a cost. There is enough to do at leisurely pace without those! One for water babies or budding marine biologists ;-)
M
Maria Bowler
July 2026
From United Kingdom
Traveled as
As a couple
- 68 years old
Excellent
We left our belongings (where the train turned) in the green area in lock up bags . We used the lazy river and exited by the zip line steps walked up the hill back to the green area in lock up showed the man my number he had written on my wrist band . He said it’s not here it’s in the chequered area By the entrance . He said it’s not here it’s been moved . We panicked because it was getting close to are coach coming and we were very wet and needed to get changed . Why move as Still manned !
R
Reith J
June 2026
From United Kingdom
Traveled as
As a couple
- 60 years old
Great
We enjoyed the experience overall however when you purchase the tickets it refers to everything all inclusive when this is not the case, we spent an additional amount for the photo package and one additional experience which was not included The Sea Trek a total additional amount of £160 this makes this experience very expensive indeed
T
Tracey
June 2026
From United Kingdom
Traveled as
With family
- 47 years old
Excellent
Fabulous park and great value for money.
B
Barry hughes
June 2026
From United Kingdom
Traveled as
With family
- 47 years old
Average
Staff very rude sent a 4 yr old out of dinner as had swim shorts on but there was older girls / woman with thongs on and not covered up disgusting from the staff as would rather prohibit a 4 year old than a 20 year old
D
Doug
June 2026
From United Kingdom
Traveled as
Alone
- 60 years old
Excellent
It is run very well. Everything is totally clean, employees are friendly and helpful, everything was in perfect condition and worked well. Think Disney but in Mexico. The price was high, but the place was premium.
M
Mitch
June 2026
From United Kingdom
Traveled as
As a couple
- 27 years old
Excellent
B
BR
June 2026
From United Kingdom
Traveled as
As a couple
- 7 years old
Excellent
Due to low season some of the activities weren’t open until later in the day which was slightly frustrating but other than that the experience was amazing. It’s my 3rd time going to Xel-Ha and would recommend to all
E
E & M
June 2026
From Netherlands
Traveled as
As a couple
- 34 years old
Great
Het is een leuk park, met leuke activiteiten. Wij waren met 2 volwassenen en het was een hele rustige dag. Daardoor hadden we aan het begin van de middag alles al kunnen doen en zien. Het was voor ons echter wel erg lang wachten voordat de bus weer vertrok (18u). Het is vrij prijzig, dat is niet het grootste probleem (want eten en drinken geïncludeerd), maar voor veel activiteiten moet je extra betalen, wat vrij kostbaar is, dat is wel jammer.
G
Gemma
June 2026
From United Kingdom
Traveled as
With family
- 21 years old
Poor
This trip is a total rip off as over 50% of the activities there are paid extras, we were not told this by the rep when we booked so it then makes it an extremely expensive day out. Staff are rude and unhelpful at the park
S
Sean Robins
June 2026
From United Kingdom
Traveled as
As a couple
- 43 years old
Excellent
C
Cherry
May 2026
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
Everything was wow, except the smallest little things which is nature- the sargassum was thick in the cenote & did sting the body & smelled yuck on the way to enjoying the cave. If this could be cleared, everything will be absolutely perfect 🤩 10/10
P
Phil
May 2026
From United Kingdom
Traveled as
As a couple
- 27 years old
Great
B
BananaDrama
May 2026
From United Kingdom
Traveled as
With family
- 19 years old
Average
The birds were eating the food straight from the buffet. The staff saw and did nothing, didn’t chase the birds away or replace the food. They were dipping their beaks straight into the sauces on the salad bar. Food poisoning waiting to happen. I understand it’s a natural environment and I have no issue with the birds flying around the restaurants, it’s actually quite beautiful. I don’t understand why the food isn’t covered though. We barely ate that day after witnessing this.
C
Claire & Tim Perrett
May 2026
From United Kingdom
Traveled as
As a couple
- 33 years old
Excellent
Loved the freedom of being able to grab your own life jacket and snorkel from various stations around the park and enjoy the facilities. No queues ! Plenty to fill your day, access to self serve drink stations and food was lovely with plenty of choice. Only downside for us was we particularly spoken with out TUI rep about swimming with Manatees yet when we got there the Manatee area was unable due to construction this was not made aware to us on booking. We had a great day and would recommend.
M
Matt
May 2026
From United Kingdom
Traveled as
As a couple
- 14 years old
Excellent
There were a lot of optional extras, but so much was included in the price and it was an amazing day! Very smooth with transport and getting to and from the park, and picture packages were well priced!
M
Maikel
May 2026
From Netherlands
Traveled as
As a couple
- 24 years old
Excellent
Reisleiding is niet aanwezig bij dit uitje.
M
MB
May 2026
From Germany
Traveled as
Alone
- 26 years old
Great
Zu viele extra Kosten und viel zu wenig Raucher Bereiche.
E
ED
April 2026
From United Kingdom
Traveled as
With family
- 23 years old
Excellent
G
Gary Fhithyan
April 2026
From United Kingdom
Traveled as
As a couple
- 42 years old
Excellent
D
Derek McGough
April 2026
From United Kingdom
Traveled as
With family
- 43 years old
Poor
A family of 4 for the day at Xel-Ha including swimming with dolphins was almost £1000. Tickets were approx £350, additional cost of £280 (we got it half price, otherwise it would've been £560), then to purchase the photos of the swim with dolphins started as approx £400 unless you bartered the price down to a more reasonable amount. This was not explained at the time of booking this trip, a very very missold activity with severe additional costs not explained
T
Tee
April 2026
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
This was a fantastic family day out. Plenty of included activities and some fabulous additional paid activities too. The all inclusive food and drinks were great quality and plentiful. The resort is stunning, clean and well maintained. We will 100% return!
M
Marshfam
April 2026
From United Kingdom
Traveled as
With family
- 28 years old
Excellent
N
N/A
April 2026
From United Kingdom
Traveled as
With family
- 33 years old
Great
Most of the activities are an extra cost to an already expensive ticket. Dolphins seem unhappy in the pens
E
Eaton
April 2026
From United Kingdom
Traveled as
With family
- 36 years old
Average
We enjoyed it a lot,but 3 of us at £165 usd total £495 each plus another £320 usd for swimming with dolphins also 300 usd for photos with the dolphins also another 40usd for a park photos that’s £870gbp is a little expensive don’t you think ?
N
Never say never
March 2026
From United Kingdom
Traveled as
With friends
- 53 years old
Excellent
Great full day and early arrival made sure we saw it all. Little confusion with pick up bus stop number. Told number 9 stop, but our bus was at 15. Bus drivers very helpful to sort it out. Took the brave step and rode the 360 water slide. But just good to climb and walk down again the view is amazing.
P
Pete D
March 2026
From United Kingdom
Traveled as
As a couple
- 41 years old
Excellent
Fantastic set up , staff and location. Release the dolphins
B
BARBS
March 2026
From United Kingdom
Traveled as
As a couple
- 37 years old
Excellent
Great day out. A little long but a good day.
G
Gaz Jones
February 2026
From United Kingdom
Traveled as
As a couple
- 39 years old
Excellent
It was a fantastic day
S
Sam
February 2026
From United Kingdom
Traveled as
As a couple
- 4 years old
Excellent
V
Vic
February 2026
From United Kingdom
Traveled as
With family
- 21 years old
Excellent
D
Dillon
February 2026
From United Kingdom
Traveled as
With family
- 24 years old
Average
Beautiful park and very friendly staff. However, transportation was terrible — a 1-hour trip took nearly 3 due to multiple stops and a chaotic transfer. Extremely crowded, long lines, gross food, and poorly maintained snorkel gear (leaky masks, broken straps). For the premium price, we expected better organization, higher food quality, and properly maintained equipment. Would arrange private transport next time. Overall 3/5 stars
K
Kenny
February 2026
From United Kingdom
Traveled as
As a couple
- 15 years old
Excellent
great experience, a little on the pricey side when you have to pay for so much extra. good all inclusive option though
C
Chris
February 2026
From United Kingdom
Traveled as
With family
- 19 years old
Great
Overall trip was really good, morning breakfast was quite bad cold food on a cold morning even the hot food was cold, waiting staff not the greatest, lunch food was okay and slightly better staff in that lunch restaurant, in regards to overall staff barely saw any as well as guides so very self exploration based, and few things were chargeable that we didn't know were chargeable which was a shame based of the amount we paid
L
Lub
January 2026
From Netherlands
Excellent
Ontzettend mooi park in de natuur. Leuke activiteiten en goede service. Je vermaakt je makkelijk meer dan een dag Gewoon een bizar leuke dag uit.
S
Sarah
January 2026
From United Kingdom
Traveled as
With family
- 39 years old
Excellent
C
Caroline WG
January 2026
From United Kingdom
Traveled as
As a couple
- 42 years old
Excellent
R
Rich
January 2026
From United Kingdom
Traveled as
With friends
- 39 years old
Great
Great value for money everyone had an enjoyable day
P
Paul
January 2026
From United Kingdom
Traveled as
As a couple
- 33 years old
Great
Park is good. Ridiculous that you pay 100 gbp plus pp to go and very few activities are included. 500 pounds per person if you want to do the activities
A
Andre
January 2026
From Germany
Traveled as
As a couple
- 19 years old
Great
All In paket war gut. Tiere leben gut, aber in Gefangenschaft. Allgemein, ein schöner Park
L
Lucy
December 2025
From United Kingdom
Traveled as
With friends
- 27 years old
Excellent
We as a family enjoyed everything about this trip, it was very well organised from transfer there, the day itself and transport back. We highly recommend this trip to anyone.
T
Tracy
December 2025
From United Kingdom
Traveled as
With family
- 28 years old
Great
The snorkel masks were not nice, kept leaking and fogging up. We would have preferred a mask and valve separate rather than the full face mask. The changing rooms were awful, not enough space and no separate place to dry and change we had to use a toilet cubicle. Apart from that we really enjoyed it, the whole area was clean and tidy, the food was ok. We would go again.
C
Cristina
December 2025
From Spain
Traveled as
With family
- 45 years old
Excellent
D
David & Beverley
December 2025
From United Kingdom
Traveled as
As a couple
- 36 years old
Excellent
Certain locker areas were shut which meant a long walk to others that were available as other ones were already full.
A
AnMa
November 2025
From Germany
Traveled as
As a couple
- 40 years old
Great
Der Park ist Klasse und nach einiger Zeit findet man sich auch zurecht. Man sollte schon einen Bezug zum Wasser haben und z.B. gerne schnorcheln. Das geht hier problemlos. Überall sind auch Rettungswesten vorhanden. Sehr schöne Umgebung mit viel Grün und tollen Wegen zum spazieren gehen. Einzig der "Begleiter" der Agentur konnte nicht mithalten. Schlechtes und zu schnelles Englisch. Man verstand fast nix. Und bei der Ankunft war er verschwunden. Keine Tipps, kein Weg zum Eingang gezeigt.nix
L
Laura N.
November 2025
From Spain
Traveled as
As a couple
- 34 years old
Excellent
Instalaciones modernas y paisajes hermosos. Pocos lugares para sentarse.
D
Donna Abbs
November 2025
From United Kingdom
Traveled as
As a couple
- 33 years old
Great
The park was amazing value for money, what we didn’t enjoy was the early transfer (6:50) for the park attractions to not open until 9am, it was only 25 mins away max. Was a waste of time.
M
Mr & Mrs Weir
November 2025
From United Kingdom
Traveled as
As a couple
- 33 years old
Average
Xel Ha was an amazing experience... we visited 20 years ago and we're not disappointed.. Unfortunately we we're given incorrect information regarding the transport aspect of the trip.. We were advised the pick up time was 6.50am, we were collected then sat in the coach for 45 mins as the next pick up was not till 7.40, not 2km away. We ended up paying for a taxi back to our hotel as the collection time was different to the advertised return time..
M
Mark
November 2025
From United Kingdom
Traveled as
As a couple
- 39 years old
Excellent
Food and drink was free and available all day, the whole park had variety of things to offer. Digital maps would have been good with a digital passport. A little lost when we first got in as we did not know where to go
A
Alex
October 2025
From United Kingdom
Traveled as
With family
- 30 years old
Average
The moment we got on the bus the guide was selling the additional experiences at the park. I asked what we got in wifh the price I had already paid of over £400 and he said nothing really just swimming and snorkling it will take an hour to do everything free and then you will be bored for the rest of the day. He played a guilt trip on everyone about memories v’e material things. When we arrived at the park he told us if we didn’t book our experiences straight the way we wouldn’t get to do them.
H
HH
October 2025
From United Kingdom
Traveled as
With family
- 15 years old
Excellent
We went on this trip (single mum, 14year old and 3 year old. There was so much to do there and to explore. The additional things to do were limited as my youngest was to little to do the activities other than dolphins which we did at our hotel. The food was ok, we did find an American style food place which was better for my kids than the two Mexican restaurants. Lockers were great and free, life jackets everywhere to wear. Only downside is the river activity does not take you back to the start.
M
Mr Johnson
October 2025
From United Kingdom
Traveled as
As a couple
- 27 years old
Excellent
Food and drink was included with the ticket price which was a great positive. We also received 20% off because we booked another trip alongside this one - made the value more worthwhile. We also received 50% off our photo package but only found this out by reading through the small print on the ticket. TUI could have highlighted this as a further positive selling point. Slight improement would be to highlight that a lot of the activities once inside are at an extra cost.
D
Daniel
October 2025
From United Kingdom
Traveled as
As a couple
- 10 years old
Average
It’s a nice place but calling it all inclusive is just not correct. The amount of optional extras is ridiculous, you’re hounded from the start to the end by people trying to get more money out of you
S
Stephen
October 2025
From United Kingdom
Traveled as
As a couple
- 45 years old
Great
H
H
October 2025
From United Kingdom
Traveled as
With family
- 43 years old
Great
Being asked to remove jewellery at the last minute and struggling to get ring off. Sun cream was ocean, coral animal friendly but then it was removed from us and given a little sachet of cream. My son then got burnt.
S
Scott
September 2025
From United Kingdom
Traveled as
As a couple
- 39 years old
Great
We found the trip to be over expensive especially as u had to pay for other things ,pictures ,fast boat ,cycle zip wire etc ,we paid £240 for both of us and with all the add ons this would have worked out a lot of money for 1 day trip if we had paid for these ,dont get me wrong the place is cool all the other trips are also expensive espcially for 1 day and if we done most of them that would have added a substantial amount of cost ,I feel for family's the cost would be ridiculous for most trips.
M
Michelle
September 2025
From United Kingdom
Traveled as
As a couple
- 38 years old
Great
Well organised and plenty to do, restaurants and activities were very good,
D
Dan
September 2025
From United Kingdom
Traveled as
As a couple
- 11 years old
Excellent
This is an extremely unique experience which was well explained on the coach by a member of staff. There are several offerings at Xel-Ha. We opted to pay for the seawalk and it was an incredible experience for somebody that hasn't done this before. Overall, I cannot recommend visiting more.
E
Enrico
September 2025
From Germany
Traveled as
With family
- 35 years old
Excellent
L
Lisa
September 2025
From United Kingdom
Traveled as
As a couple
- 38 years old
Excellent
Had an amazing day even in the rain - beautiful place very well organised - friendly staff
N
Natalie13
September 2025
From Netherlands
Traveled as
With family
- 37 years old
Average
Prijs kwaliteit staat niet in verhouding met wat de activiteiten zijn moet nog veel.bijboeken om extra te doen. Bijvoorbeeld zip bike of raften
T
TJM
September 2025
From United Kingdom
Traveled as
With family
- 42 years old
Excellent
Great day out, and I would definately go again. Down side were the animal enclosers were too small, which we heard very many visitors say the same, and the only smoking area was a long walk and had no shelter from the sun
C
Christian Sch.
September 2025
From Germany
Traveled as
As a couple
- 11 years old
Great
Bei den stets zu tragenden Rettungswesten muss man aufpassen, dass nicht an allen Orten alle Größen vorhanden sind. Die Ausgabe ist Selbstbedienung und man sollte darauf achten, dass alle Verschlüsse intakt sind. Das Essen ist gut und bietet ausreichend Auswahl. Es gibt verschiedene Attraktionen, die zugebucht werden können. Wir haben das nicht gemacht und hatten ausreichend Spaß.
V
Valentin-USA
September 2025
From United Kingdom
Traveled as
With family
- 40 years old
Great
We were the first passengers on the bus and the guide did not let us climb fruit in the car and take the first seats in the bus. And at the next hotel he let other tourists with food in the bus and to occupied the first seats in the bus. Big difference treatment between US citizens and latinos.
A
Angela Lazarus
September 2025
From United Kingdom
Traveled as
With friends
- 51 years old
Great
We wernt able to purchase our pictures via the app. Spent over 2 hours trying with Sam the tui representative but were prevented to get our pictures. This was a big disappointment which overshadowed our holiday. Paid for a 2nd set of pictures at a 2nd park and was unable to download because the park had cancelled these. Everything else was good. We had to walk away from our pictures because park website kep declining our cards- we tried three different cards and even converted out uk bank to che
T
Tracey
September 2025
From United Kingdom
Traveled as
As a couple
- 38 years old
Excellent
Very well organised trip. Lovely day out.
P
Paul
August 2025
From United Kingdom
Traveled as
With family
- 35 years old
Excellent
A
Annie
August 2025
From United Kingdom
Traveled as
With family
- 28 years old
Excellent
Felt safe, always someone around to ask if you needed support or help.. Friendly and approachable So much todo and see Was a fantastic day
M
Marcos Ramirez
August 2025
From United Kingdom
Traveled as
As a couple
- 21 years old
Great
Disfruté el recorrido, creemos que falta más organización para dar a conocer desde el inicio los horarios y que restaurantes estarán disponibles para el desayuno, perdimos mucho tiempo esperando a que nos asignarán una mesa y al final nos mandaron a otro restaurante por espacio lleno.
J
Justin maslin
August 2025
From United Kingdom
Traveled as
With family
- 36 years old
Excellent
It was a great park with lots to do
B
Billog Jimmy
August 2025
From United Kingdom
Traveled as
With family
- 27 years old
Excellent
I think the entire day is quite expensive for what it is... BUT we loved it. We didn't stop all day. We paid extra to do the PowerSnorkle which was AMAZING! Our guide Victor was so good(he apologised for his poor English as we stared, and then spoke great English) he was a bit of a fish-whisperer and showed us fish we wouldn't have spotted ourselves. The photo package was worth it (more so as it had 50% off). Overall a fantastic day, buy reef safe suncream before hand though!!
E
Eve
August 2025
From United Kingdom
Traveled as
With family
- 25 years old
Excellent
A
Andy H
August 2025
From United Kingdom
Traveled as
With family
- 33 years old
Excellent
Lovely day out thought the photos where priced reasonably and the stingray experience with Alexis was really good fun and interesting.
N
Net
August 2025
From United Kingdom
Traveled as
As a couple
- 41 years old
Excellent
It was too long off a day, almost 12 hours all in. Way too long, we were only expecting 8 hour trip
J
Jus
August 2025
From United Kingdom
Traveled as
With family
- 17 years old
Great
Everything was great, particular restaurant we went to was a little bit disappointing. Overall the day was excellent and would really recommend to a friend.
K
Keith
August 2025
From United Kingdom
Traveled as
With family
- 32 years old
Excellent
The whole park experience was wonderful even during a downpour. TUI need to update information given at time of booking, we were not told we would need ID before boarding the bus at the hotel, this did cause delays for some people s they had to go back to their room for the required ID. Some details were not passed on during booking excursions ie 180 steps down to a cenote on one trip. All Xcaret Staff are 100% fantastic would highly recommend
E
Elke
August 2025
From Germany
Traveled as
With family
- 35 years old
Great
Die Anlage war sehr schön. Generell sind dort viel weniger Fische als noch vor 24 Jahren. Leider. Das Restaurant war sehr laut und überfüllt und schmuddelig. Ansonsten alles sehr schön und sicher.
B
Buddy S
August 2025
From United Kingdom
Traveled as
With family
- 28 years old
Great
We did three activities, zip bike, adrenalina and power snorkel. Whilst all three activities were enjoyable, they were not worth the price paid for them given their length, the activity and experience. It would have been good to understand the price beforehand so the activities could be planned and not pressure to do them when entering the park.
A
AC
August 2025
From United Kingdom
Traveled as
With family
- 32 years old
Excellent
Some elements a little expensive and wrist bands for photos not working fully but on the whole a great day out
J
Jooles0
August 2025
From United Kingdom
Traveled as
With family
- 35 years old
Excellent
This is a great day out and good value as everything is included all day. We added on a sea trek adventure as this was 50% off because we booked through TUI.
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