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Eintrittskarten für den Xel-Ha-Park
Aktivitäten
Riviera Maya / Playa del Carmen, Mexiko
4.46/5
Kostenlose Stornierung
Sprache:
Englisch
Mobiler Gutschein akzeptiert
Duration: Fixable
Machen Sie dies, weil
Genießen Sie einen unterhaltsamen Familienausflug in das Naturwunderland Xel-Há
Wählen Sie aus einer großen Auswahl an Aktivitäten an Land und im Wasser
Mach dich bereit für Schnorcheln, Seilrutschen, Klippenspringen und die Rutschbahn
Gleiten Sie durch Mangrovenwälder, schwimmen Sie in einer Cenote und beobachten Sie Meereslebewesen
Wählen Sie zwischen den „Light“- und den „All-inclusive“-Paketen
Was zu erwarten ist
Xel-Há ist wie aus einem Märchen. Kristallklare Lagunen in den Farbtönen Saphir, Jade und Aquamarin, umgeben von tropischem Dschungel und Mangroven. Der Park strotzt nur so vor natürlicher Schönheit und spannenden Aktivitäten und ist damit eines der attraktivsten Reiseziele an der Riviera Maya. Schwimmen, schnorcheln, Seilrutschen und die Atmosphäre dieses tropischen Abenteuerparks genießen.Entdecken Sie mystische Höhlen im Dschungel, schnorcheln Sie den Fluss hinunter und bewundern Sie dabei die umliegende Tierwelt, springen Sie fünf Meter tief ins Wasser unter Ihnen und gleiten Sie mit der Seilrutsche über den Fluss – Xel-Há ist 100 % purer Nervenkitzel. Außerdem können Sie sich in der beruhigenden Umgebung unberührter Natur entspannen oder auf Dschungelpfaden wandern, Rad fahren und mit dem Minizug fahren, um Tier- und Pflanzenarten in ihrem natürlichen Lebensraum zu bewundern.Nicht zuletzt gibt es vier Restaurants, die lokale Gerichte servieren. Und Sie können auch alles über die Maya-Legenden rund um Xel-Há erfahren. Es ist ein Ort voller Wunder und Schönheit, an dem Sie und die ganze Familie ein wildes Erlebnis inmitten der Natur erleben können. Hier stehen verschiedene Paketoptionen zur Auswahl – „Light“ und „All-Inclusive“. Die All-Inclusive-Option kann den Transport zum Park sowie einen Premium-Eintritt, eine Mahlzeit am Buffet und unbegrenzte alkoholische und alkoholfreie Getränke umfassen, ebenso wie 50 % Rabatt auf Fotopakete und 50 % Rabatt auf ausgewählte Aktivitäten wie Zip-Biking und Begegnungen mit Rochen. Die „Light“-Option beinhaltet den Eintritt in den Park und unbegrenzte alkoholfreie Getränke, jedoch keine Speisen oder alkoholische Getränke.
Was ist enthalten
Ausrüstung
Eintrittsgebühren
Rettungsweste
Eintritt für Xel-Há
Handtücher
Optionen „NUR TICKET“ – Transfer und ausgewählte Ermäßigungen sind nicht enthalten. Optionen „TOUR“ – Transfer und ausgewählte Ermäßigungen sind enthalten.
Was zu beachten ist
Der Park schließt im Winter um 17:00 Uhr und im Sommer um 18:00 Uhr.
Dieses Angebot entspricht unseren strengen Tierschutzstandards für Wale, die in Zusammenarbeit mit unabhängigen Tierschutzwissenschaftlern entwickelt wurden. Diese Kriterien werden auf der Grundlage neuester wissenschaftlicher Erkenntnisse und internationaler Standards kontinuierlich aktualisiert. Sie zielen darauf ab, das Wohlergehen der Wale zu verbessern, indem sie natürliche und soziale Verhaltensweisen fördern, eine spezialisierte tierärztliche Versorgung gewährleisten, die Selbstständigkeit der Tiere in ihrer Umgebung fördern und Bildungs- sowie Artenschutzmaßnahmen unterstützen.
Die Standards verbieten unter anderem strengstens die Zucht zu kommerziellen Zwecken, den Einsatz von Verhaltensmedikamenten, den Fang wildlebender Wale und Delfine sowie Techniken der Nahrungsentzugstherapie.
Es gibt zwei Möglichkeiten, den Parkeintritt zu buchen:„A TOUR“ beinhaltetden Transfer und ausgewählte Ermäßigungen.„ATICKET ONLY“ beinhaltetweder den Transfer noch sonstige Extras, sondern lediglich den Parkeintritt.
Zu den zusätzlichen Aktivitäten, die nicht im Preis inbegriffen sind, gehören: Snuba, Schwimmen mit Delfinen, Sea-Trek, Spa und Temazcal. Bei Buchungder Option„TOUR“ (Eintritt + Transfer) erhalten Sie 50 % Rabatt auf ausgewählte Aktivitäten und Fotopakete, je nach Verfügbarkeit am jeweiligen Tag. Bitte buchen Sie diese unbedingt gleich nach dem Betreten des Parks, um keine Gelegenheit zu verpassen. Um diese Rabatte in Anspruch nehmen zu können, müssen Sie eine ausgedruckte Kopie des Gutscheins vorlegen.
Badesachen und Sonnenschutz mitbringen
Biologisch abbaubares Insektenschutzmittel mitbringen
Geeignetes Schuhwerk mitbringen
Bargeld für Extras oder Trinkgelder
Einige Eintrittsgelder und Extras sind vor Ort zu bezahlen
Anbieter
TUI MEXICANA SA DE CV
Buchungsgebühr
Gute Nachrichten! Es fallen keine zusätzlichen Gebühren für diese Buchung an.
Stornogebühr
Erhalten Sie eine 100% Rückerstattung, wenn Sie bis zu 1 Tag vor Beginn der Erfahrung stornieren
Reviews
great
4.5/5
Based on
100 reviews from verified customers
M
Marie Louise Fontijn
November 2026
From Niederlande
Traveled as
With friends
- 65 years old
Excellent
Een prachtig park. We waren vroeg en hadden het gevoel dat het park even “van ons” was. We konden het park verkennen en kwamen alleen maar personeel tegen. Het is prachtig aangelegd rond natuurlijke lagunes. Het centrale meer, maar vooral de grotten en cenotes waar we door konden zwemmen waren een paradijsje! Met dank aan Eline van TUI die in RIU Tequila ons fantastisch heeft voorgelicht, over Playa del Carmen in zijn algemeenheid maar ook over de te boeken excursies.
L
Luke
October 2026
From Vereinigtes Königreich
Traveled as
With family
- 42 years old
Great
Really lovely day out, the all inclusive / transport option was really great
X
X
October 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 58 years old
Excellent
G
Gillian
October 2026
From Vereinigtes Königreich
Traveled as
With family
- 58 years old
Excellent
Worried 10hrs was going to be too long but need a second day. Photo package is for up to 10 people so everyone take full advantage of all the photo stops. Would definately go back
G
Gillian
October 2026
From Vereinigtes Königreich
Traveled as
With family
- 59 years old
Excellent
Bought photo package at end of day. First visit so not aware package was for all of our group so did not take full advantage. Felt very rushed with photos at end of day as only 2 on window. Should be better way of accessing photos than info on paper receipt as lost info during heavy rain storm. Now we have to wait for someone getting back to us
J
jane hinchliffe
October 2026
From Vereinigtes Königreich
Traveled as
As a couple
Excellent
An amazing day highly recommend
R
R.und W.
October 2026
From Deutschland
Traveled as
As a couple
Great
Das meiste war ok. Essen, Trinken gut. Der Service bei dem Einstieg zu dem sogenannten River fanden wir toll. Gepäck abgeben und am Ziel wieder abholen. Einfach toll. Den sogenannten Fluss abfahren.....(Ist kein Fluss) uiiiih ziemlich langwierig und viel Arm Arbeit notwendig um überhaupt vorwärts zu kommen. Flossen mitnehmen als Paddel😁 Schwimmen ist schneller....
J
Jessica
September 2026
From Vereinigtes Königreich
Traveled as
With family
- 30 years old
Excellent
Staff were friendly and helpful. Have a lovely time at the park, lots to see and do. We did the sea trek and would definitely recommend! Also the photo package you get 50% off being with TUI so would do that as well. The food was good and buffet was plentiful, all food and drinks are included in your price which is good value for money. Only comment is the coach back isn’t until 6pm so it’s a long day!
A
Alfredo Carbajal
September 2026
From Spanien
Traveled as
As a couple
- 34 years old
Average
No nos espero el transporte llegue 18:05 y no dieron tolerancia
J
Jim Fraser
September 2026
From Vereinigtes Königreich
Traveled as
With family
- 63 years old
Excellent
From start to finish, this experience was the best.
N
Nicholas nadin
August 2026
From Vereinigtes Königreich
Traveled as
With family
- 57 years old
Excellent
I enjoyed the adrenaline ride but thought the helter skelter ride wasn't up too much
M
Maria
August 2026
From Spanien
Traveled as
As a couple
- 45 years old
Excellent
P
PETER
August 2026
From Vereinigtes Königreich
Traveled as
With family
- 56 years old
Excellent
S
Sue Jones
August 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 55 years old
Great
Liked that all good and drinks were included but the quality of the food wasn’t great. No fruit available at lunchtime.
E
Em
August 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 22 years old
Average
We had a lot of trouble with the transfer back to the hotel. When arriving at the meeting point original rep was nowhere to be found. We waited but then asked 2 of the other reps which bus and they both said station 9. There was no rep and the driver stopped a 20 minute walk away from our hotel and said that we weren’t on the list and asked for more money to take us home. We said no to paying the driver more money and walked. This is appalling as we paid for transfer back to our hotel.
V
Val
August 2026
From Vereinigtes Königreich
Traveled as
With family
- 49 years old
Excellent
Overall, it was a fun-filled, unforgettable day in a breathtaking natural paradise. We would definitely recommend Xel-Há to anyone visiting the Riviera Maya!.Booking through TUI made the experience even better, as we received 50% off the photo package and discounts on other paid experiences, which was a fantastic bonus.
V
Vix
August 2026
From Vereinigtes Königreich
Traveled as
With family
- 47 years old
Poor
The lakes were really dirty and murky wouldn’t recommend.went years ago and it wasn’t dirty like that health hazard.
S
Sieto meijerink
July 2026
From Niederlande
Traveled as
With family
- 50 years old
Great
De plek is prachtig maar daar betaal je ook heel voor. Wat ik dan jammer vind is dat je voor xtra dingen herl veel geld moet betalen. De verhouding wat je betaald en er voor krijgt is totaal niet in verhouding
A
alan
July 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 57 years old
Excellent
P
Paulo
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 49 years old
Great
S
Salvatore
July 2026
From Frankreich
Traveled as
With family
- 48 years old
Great
L
Lee
July 2026
From Vereinigtes Königreich
Traveled as
With friends
Poor
TUI rep missed a child off the booking in the hotel and when it came to being picked up from hotel we had to pay again
R
rebecca taylor
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 43 years old
Excellent
Great family experience. Only downfall was on our confirmation was xel ha but tui rep had sent off and booked xceret so if it wasnt for the xel ha guy helping us our trip would of been a disaster
E
Escipion
July 2026
From Spanien
Traveled as
With family
- 46 years old
Great
They have a lot of activities that required extra charges
H
Hayley A
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 52 years old
Excellent
A fabulous day out, so much to do for all the family, we enjoyed wvery aspect of the visit. The additional experiences (e.g stingrays, zip bikes, etc are well worth it but there is still plenty to do if you don’t want the extra expense. The all inclusive food and drinks are also very good. Would definitely recommend.
L
Lynsey
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 45 years old
Great
Enjoyed the lazy river and all inclusive restaurants. Thought there were too many “paid extras” that a few of them should have been included
L
Louise D
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 55 years old
Great
The park itself is fantastic and the organisation from TUI was excellent. My only comment would be that there was a heavy sell on the bus for the add on activities for over an hour. The busses were very good and comfy.
F
fitzpatrick
July 2026
From Vereinigtes Königreich
Traveled as
With family
Poor
it was sold to me that it’s all inclusive yet there are 10 of the rides that you need to pay extra for, wasn’t told this when booking
L
Lindsey
July 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 38 years old
Great
The transfer picked us up at the hotel at 7:20am and arrived approx 7:40 at the park even though didn’t open 8:30am. We were just left and not told anything regarding return transfer meeting pointing etc. luckily the Staff at xelha were really helpful and gave the info we needed We were first at the park so ended up xompleting the park well before the 6pm pick up time and had to pay for a private transfer back.
P
Paula Black
July 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 55 years old
Average
We have been before. This time I felt pressured to ‘add on’ an already quite expensive trip.
D
DaveO
July 2026
From Vereinigtes Königreich
Traveled as
With family
- 58 years old
Excellent
This is our 2nd trip to Xel-HA with TUI. It's just such a great day out - pick up, drop off, towels, lockers, snorkels and all-inclusive food an drink - THE BEST margarita's!! TUI voucher gets you 50% off the EXTRAS - we picked the photo package - well worth it - be aware there are other experiences that are addon at a cost. There is enough to do at leisurely pace without those! One for water babies or budding marine biologists ;-)
M
Maria Bowler
July 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 68 years old
Excellent
We left our belongings (where the train turned) in the green area in lock up bags . We used the lazy river and exited by the zip line steps walked up the hill back to the green area in lock up showed the man my number he had written on my wrist band . He said it’s not here it’s in the chequered area By the entrance . He said it’s not here it’s been moved . We panicked because it was getting close to are coach coming and we were very wet and needed to get changed . Why move as Still manned !
R
Reith J
June 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 60 years old
Great
We enjoyed the experience overall however when you purchase the tickets it refers to everything all inclusive when this is not the case, we spent an additional amount for the photo package and one additional experience which was not included The Sea Trek a total additional amount of £160 this makes this experience very expensive indeed
T
Tracey
June 2026
From Vereinigtes Königreich
Traveled as
With family
- 47 years old
Excellent
Fabulous park and great value for money.
B
Barry hughes
June 2026
From Vereinigtes Königreich
Traveled as
With family
- 47 years old
Average
Staff very rude sent a 4 yr old out of dinner as had swim shorts on but there was older girls / woman with thongs on and not covered up disgusting from the staff as would rather prohibit a 4 year old than a 20 year old
D
Doug
June 2026
From Vereinigtes Königreich
Traveled as
Alone
- 60 years old
Excellent
It is run very well. Everything is totally clean, employees are friendly and helpful, everything was in perfect condition and worked well. Think Disney but in Mexico. The price was high, but the place was premium.
M
Mitch
June 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 27 years old
Excellent
B
BR
June 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 7 years old
Excellent
Due to low season some of the activities weren’t open until later in the day which was slightly frustrating but other than that the experience was amazing. It’s my 3rd time going to Xel-Ha and would recommend to all
E
E & M
June 2026
From Niederlande
Traveled as
As a couple
- 34 years old
Great
Het is een leuk park, met leuke activiteiten. Wij waren met 2 volwassenen en het was een hele rustige dag. Daardoor hadden we aan het begin van de middag alles al kunnen doen en zien. Het was voor ons echter wel erg lang wachten voordat de bus weer vertrok (18u). Het is vrij prijzig, dat is niet het grootste probleem (want eten en drinken geïncludeerd), maar voor veel activiteiten moet je extra betalen, wat vrij kostbaar is, dat is wel jammer.
G
Gemma
June 2026
From Vereinigtes Königreich
Traveled as
With family
- 21 years old
Poor
This trip is a total rip off as over 50% of the activities there are paid extras, we were not told this by the rep when we booked so it then makes it an extremely expensive day out. Staff are rude and unhelpful at the park
S
Sean Robins
June 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 43 years old
Excellent
C
Cherry
May 2026
From Vereinigtes Königreich
Traveled as
With family
- 26 years old
Excellent
Everything was wow, except the smallest little things which is nature- the sargassum was thick in the cenote & did sting the body & smelled yuck on the way to enjoying the cave. If this could be cleared, everything will be absolutely perfect 🤩 10/10
P
Phil
May 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 27 years old
Great
B
BananaDrama
May 2026
From Vereinigtes Königreich
Traveled as
With family
- 19 years old
Average
The birds were eating the food straight from the buffet. The staff saw and did nothing, didn’t chase the birds away or replace the food. They were dipping their beaks straight into the sauces on the salad bar. Food poisoning waiting to happen. I understand it’s a natural environment and I have no issue with the birds flying around the restaurants, it’s actually quite beautiful. I don’t understand why the food isn’t covered though. We barely ate that day after witnessing this.
C
Claire & Tim Perrett
May 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 33 years old
Excellent
Loved the freedom of being able to grab your own life jacket and snorkel from various stations around the park and enjoy the facilities. No queues ! Plenty to fill your day, access to self serve drink stations and food was lovely with plenty of choice. Only downside for us was we particularly spoken with out TUI rep about swimming with Manatees yet when we got there the Manatee area was unable due to construction this was not made aware to us on booking. We had a great day and would recommend.
M
Matt
May 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 14 years old
Excellent
There were a lot of optional extras, but so much was included in the price and it was an amazing day! Very smooth with transport and getting to and from the park, and picture packages were well priced!
M
Maikel
May 2026
From Niederlande
Traveled as
As a couple
- 24 years old
Excellent
Reisleiding is niet aanwezig bij dit uitje.
M
MB
May 2026
From Deutschland
Traveled as
Alone
- 26 years old
Great
Zu viele extra Kosten und viel zu wenig Raucher Bereiche.
E
ED
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 23 years old
Excellent
G
Gary Fhithyan
April 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 42 years old
Excellent
D
Derek McGough
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 43 years old
Poor
A family of 4 for the day at Xel-Ha including swimming with dolphins was almost £1000. Tickets were approx £350, additional cost of £280 (we got it half price, otherwise it would've been £560), then to purchase the photos of the swim with dolphins started as approx £400 unless you bartered the price down to a more reasonable amount. This was not explained at the time of booking this trip, a very very missold activity with severe additional costs not explained
T
Tee
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 26 years old
Excellent
This was a fantastic family day out. Plenty of included activities and some fabulous additional paid activities too. The all inclusive food and drinks were great quality and plentiful. The resort is stunning, clean and well maintained. We will 100% return!
M
Marshfam
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 28 years old
Excellent
N
N/A
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 33 years old
Great
Most of the activities are an extra cost to an already expensive ticket. Dolphins seem unhappy in the pens
E
Eaton
April 2026
From Vereinigtes Königreich
Traveled as
With family
- 36 years old
Average
We enjoyed it a lot,but 3 of us at £165 usd total £495 each plus another £320 usd for swimming with dolphins also 300 usd for photos with the dolphins also another 40usd for a park photos that’s £870gbp is a little expensive don’t you think ?
N
Never say never
March 2026
From Vereinigtes Königreich
Traveled as
With friends
- 53 years old
Excellent
Great full day and early arrival made sure we saw it all. Little confusion with pick up bus stop number. Told number 9 stop, but our bus was at 15. Bus drivers very helpful to sort it out. Took the brave step and rode the 360 water slide. But just good to climb and walk down again the view is amazing.
P
Pete D
March 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 41 years old
Excellent
Fantastic set up , staff and location. Release the dolphins
B
BARBS
March 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 37 years old
Excellent
Great day out. A little long but a good day.
G
Gaz Jones
February 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 39 years old
Excellent
It was a fantastic day
S
Sam
February 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 4 years old
Excellent
V
Vic
February 2026
From Vereinigtes Königreich
Traveled as
With family
- 21 years old
Excellent
D
Dillon
February 2026
From Vereinigtes Königreich
Traveled as
With family
- 24 years old
Average
Beautiful park and very friendly staff. However, transportation was terrible — a 1-hour trip took nearly 3 due to multiple stops and a chaotic transfer. Extremely crowded, long lines, gross food, and poorly maintained snorkel gear (leaky masks, broken straps). For the premium price, we expected better organization, higher food quality, and properly maintained equipment. Would arrange private transport next time. Overall 3/5 stars
K
Kenny
February 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 15 years old
Excellent
great experience, a little on the pricey side when you have to pay for so much extra. good all inclusive option though
C
Chris
February 2026
From Vereinigtes Königreich
Traveled as
With family
- 19 years old
Great
Overall trip was really good, morning breakfast was quite bad cold food on a cold morning even the hot food was cold, waiting staff not the greatest, lunch food was okay and slightly better staff in that lunch restaurant, in regards to overall staff barely saw any as well as guides so very self exploration based, and few things were chargeable that we didn't know were chargeable which was a shame based of the amount we paid
L
Lub
January 2026
From Niederlande
Excellent
Ontzettend mooi park in de natuur. Leuke activiteiten en goede service. Je vermaakt je makkelijk meer dan een dag Gewoon een bizar leuke dag uit.
S
Sarah
January 2026
From Vereinigtes Königreich
Traveled as
With family
- 39 years old
Excellent
C
Caroline WG
January 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 42 years old
Excellent
R
Rich
January 2026
From Vereinigtes Königreich
Traveled as
With friends
- 39 years old
Great
Great value for money everyone had an enjoyable day
P
Paul
January 2026
From Vereinigtes Königreich
Traveled as
As a couple
- 33 years old
Great
Park is good. Ridiculous that you pay 100 gbp plus pp to go and very few activities are included. 500 pounds per person if you want to do the activities
A
Andre
January 2026
From Deutschland
Traveled as
As a couple
- 19 years old
Great
All In paket war gut. Tiere leben gut, aber in Gefangenschaft. Allgemein, ein schöner Park
L
Lucy
December 2025
From Vereinigtes Königreich
Traveled as
With friends
- 27 years old
Excellent
We as a family enjoyed everything about this trip, it was very well organised from transfer there, the day itself and transport back. We highly recommend this trip to anyone.
T
Tracy
December 2025
From Vereinigtes Königreich
Traveled as
With family
- 28 years old
Great
The snorkel masks were not nice, kept leaking and fogging up. We would have preferred a mask and valve separate rather than the full face mask. The changing rooms were awful, not enough space and no separate place to dry and change we had to use a toilet cubicle. Apart from that we really enjoyed it, the whole area was clean and tidy, the food was ok. We would go again.
C
Cristina
December 2025
From Spanien
Traveled as
With family
- 45 years old
Excellent
D
David & Beverley
December 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 36 years old
Excellent
Certain locker areas were shut which meant a long walk to others that were available as other ones were already full.
A
AnMa
November 2025
From Deutschland
Traveled as
As a couple
- 40 years old
Great
Der Park ist Klasse und nach einiger Zeit findet man sich auch zurecht. Man sollte schon einen Bezug zum Wasser haben und z.B. gerne schnorcheln. Das geht hier problemlos. Überall sind auch Rettungswesten vorhanden. Sehr schöne Umgebung mit viel Grün und tollen Wegen zum spazieren gehen. Einzig der "Begleiter" der Agentur konnte nicht mithalten. Schlechtes und zu schnelles Englisch. Man verstand fast nix. Und bei der Ankunft war er verschwunden. Keine Tipps, kein Weg zum Eingang gezeigt.nix
L
Laura N.
November 2025
From Spanien
Traveled as
As a couple
- 34 years old
Excellent
Instalaciones modernas y paisajes hermosos. Pocos lugares para sentarse.
D
Donna Abbs
November 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 33 years old
Great
The park was amazing value for money, what we didn’t enjoy was the early transfer (6:50) for the park attractions to not open until 9am, it was only 25 mins away max. Was a waste of time.
M
Mr & Mrs Weir
November 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 33 years old
Average
Xel Ha was an amazing experience... we visited 20 years ago and we're not disappointed.. Unfortunately we we're given incorrect information regarding the transport aspect of the trip.. We were advised the pick up time was 6.50am, we were collected then sat in the coach for 45 mins as the next pick up was not till 7.40, not 2km away. We ended up paying for a taxi back to our hotel as the collection time was different to the advertised return time..
M
Mark
November 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 39 years old
Excellent
Food and drink was free and available all day, the whole park had variety of things to offer. Digital maps would have been good with a digital passport. A little lost when we first got in as we did not know where to go
A
Alex
October 2025
From Vereinigtes Königreich
Traveled as
With family
- 30 years old
Average
The moment we got on the bus the guide was selling the additional experiences at the park. I asked what we got in wifh the price I had already paid of over £400 and he said nothing really just swimming and snorkling it will take an hour to do everything free and then you will be bored for the rest of the day. He played a guilt trip on everyone about memories v’e material things. When we arrived at the park he told us if we didn’t book our experiences straight the way we wouldn’t get to do them.
H
HH
October 2025
From Vereinigtes Königreich
Traveled as
With family
- 15 years old
Excellent
We went on this trip (single mum, 14year old and 3 year old. There was so much to do there and to explore. The additional things to do were limited as my youngest was to little to do the activities other than dolphins which we did at our hotel. The food was ok, we did find an American style food place which was better for my kids than the two Mexican restaurants. Lockers were great and free, life jackets everywhere to wear. Only downside is the river activity does not take you back to the start.
M
Mr Johnson
October 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 27 years old
Excellent
Food and drink was included with the ticket price which was a great positive. We also received 20% off because we booked another trip alongside this one - made the value more worthwhile. We also received 50% off our photo package but only found this out by reading through the small print on the ticket. TUI could have highlighted this as a further positive selling point. Slight improement would be to highlight that a lot of the activities once inside are at an extra cost.
D
Daniel
October 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 10 years old
Average
It’s a nice place but calling it all inclusive is just not correct. The amount of optional extras is ridiculous, you’re hounded from the start to the end by people trying to get more money out of you
S
Stephen
October 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 45 years old
Great
H
H
October 2025
From Vereinigtes Königreich
Traveled as
With family
- 43 years old
Great
Being asked to remove jewellery at the last minute and struggling to get ring off. Sun cream was ocean, coral animal friendly but then it was removed from us and given a little sachet of cream. My son then got burnt.
S
Scott
September 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 39 years old
Great
We found the trip to be over expensive especially as u had to pay for other things ,pictures ,fast boat ,cycle zip wire etc ,we paid £240 for both of us and with all the add ons this would have worked out a lot of money for 1 day trip if we had paid for these ,dont get me wrong the place is cool all the other trips are also expensive espcially for 1 day and if we done most of them that would have added a substantial amount of cost ,I feel for family's the cost would be ridiculous for most trips.
M
Michelle
September 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 38 years old
Great
Well organised and plenty to do, restaurants and activities were very good,
D
Dan
September 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 11 years old
Excellent
This is an extremely unique experience which was well explained on the coach by a member of staff. There are several offerings at Xel-Ha. We opted to pay for the seawalk and it was an incredible experience for somebody that hasn't done this before. Overall, I cannot recommend visiting more.
E
Enrico
September 2025
From Deutschland
Traveled as
With family
- 35 years old
Excellent
L
Lisa
September 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 38 years old
Excellent
Had an amazing day even in the rain - beautiful place very well organised - friendly staff
N
Natalie13
September 2025
From Niederlande
Traveled as
With family
- 37 years old
Average
Prijs kwaliteit staat niet in verhouding met wat de activiteiten zijn moet nog veel.bijboeken om extra te doen. Bijvoorbeeld zip bike of raften
T
TJM
September 2025
From Vereinigtes Königreich
Traveled as
With family
- 42 years old
Excellent
Great day out, and I would definately go again. Down side were the animal enclosers were too small, which we heard very many visitors say the same, and the only smoking area was a long walk and had no shelter from the sun
C
Christian Sch.
September 2025
From Deutschland
Traveled as
As a couple
- 11 years old
Great
Bei den stets zu tragenden Rettungswesten muss man aufpassen, dass nicht an allen Orten alle Größen vorhanden sind. Die Ausgabe ist Selbstbedienung und man sollte darauf achten, dass alle Verschlüsse intakt sind. Das Essen ist gut und bietet ausreichend Auswahl. Es gibt verschiedene Attraktionen, die zugebucht werden können. Wir haben das nicht gemacht und hatten ausreichend Spaß.
V
Valentin-USA
September 2025
From Vereinigtes Königreich
Traveled as
With family
- 40 years old
Great
We were the first passengers on the bus and the guide did not let us climb fruit in the car and take the first seats in the bus. And at the next hotel he let other tourists with food in the bus and to occupied the first seats in the bus. Big difference treatment between US citizens and latinos.
A
Angela Lazarus
September 2025
From Vereinigtes Königreich
Traveled as
With friends
- 51 years old
Great
We wernt able to purchase our pictures via the app. Spent over 2 hours trying with Sam the tui representative but were prevented to get our pictures. This was a big disappointment which overshadowed our holiday. Paid for a 2nd set of pictures at a 2nd park and was unable to download because the park had cancelled these. Everything else was good. We had to walk away from our pictures because park website kep declining our cards- we tried three different cards and even converted out uk bank to che
T
Tracey
September 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 38 years old
Excellent
Very well organised trip. Lovely day out.
P
Paul
August 2025
From Vereinigtes Königreich
Traveled as
With family
- 35 years old
Excellent
A
Annie
August 2025
From Vereinigtes Königreich
Traveled as
With family
- 28 years old
Excellent
Felt safe, always someone around to ask if you needed support or help.. Friendly and approachable So much todo and see Was a fantastic day
M
Marcos Ramirez
August 2025
From Vereinigtes Königreich
Traveled as
As a couple
- 21 years old
Great
Disfruté el recorrido, creemos que falta más organización para dar a conocer desde el inicio los horarios y que restaurantes estarán disponibles para el desayuno, perdimos mucho tiempo esperando a que nos asignarán una mesa y al final nos mandaron a otro restaurante por espacio lleno.
J
Justin maslin
August 2025
From Vereinigtes Königreich
Traveled as
With family
- 36 years old
Excellent
It was a great park with lots to do
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