Poor
Having used VIP lounge on numerous occasions we were not prepared for the lack of service and standards received. No-one at check in desk to guide us to the lounge as was always previously done, were not acknowledged by reception when we walked in, coffee machine not working, no menus, no warm food ie breakfast panini etc, flight departure at 10am, not taken through until 9.20am and arrived at departure gate at 9.50am. All the VIP passports were taken in one, resulting in huge delay.