Use of cameras in the water is prohibited. Professional photos will be available for sale
Maximum number of people per group is 10 to ensure a better experience
The use of life jackets is mandatory in all water programs
For Royal Swim experience: All participants must be at least 120cm to perform the snorkel activities. Children over 140cm will be allowed to participate alone in any of our dolphin programs by paying the adult rate
To participate in the Swim Adventure or Royal Swim programs, children over 120cm up to 139cm must be accompanied by a paying adult (1 adult per child). Children over 140 cm can participare alone in the dolphin programs by paying the adult rate
To participate in the Swim Adventure or Royal Swim programs, children over 100cm and up to 120cm must be accompanied by two paying adults (2 adults per child). Children over 140 cm can participare alone in the dolphin programs by paying the adult rate
Dock fee of $15 USD per person payable at check-in and is not included. Children over 100cm will need to pay a dock fee
Transfers are not included, but can be arranged in resort at a cost of $15 USD per person for a round trip from Puerto Morelos and Riviera Maya
For the safety and wellbeing of the dolphins and ecosystem, please apply biodegradeable sunblock only, at least two hours before the activity, or after snorkelling
The government tax for activities involving swimming with marine animals in dolphinariums is not included. It is paid directly at check-in: 50 MXN per person
The use of life jackets is mandatory in all water programs
For security reasons, children under 10 years old and pregnant woman are not allowed to snorkel
It is important to arrive 45 minutes before the start of your dolphin program
If you have been operated recently or if you have some condition that physically limits you (for example, back problems), it is important to mention it to our Reservations department before making your purchase. For your safety, women under 5 months through pregnancy can only participate in the dolphin encounter program together with another paying adult
Not suitable for wheelchairs
Not suitable for expectant mothers or guests with back problems
Not suitable for guests who suffer from travel sickness
Not suitable for guests who can't swim
Children must be supervised by an adult (over 18 years) at all time
Bring a towel
Bring a hat
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring money for extras or gratuities
Transfer is available for an extra charge
Some entrance fees and optional extras are payable locally
Subject to weather conditions