Bring protective swim clothing for sun protection as sunscreen not permitted in the water
Port Tax is not included $25 USD is payable at the check-in
We prioritise responsible and respectful wildlife viewing, avoiding interference with natural behaviours to support conservation. While sightings cannot be guaranteed due to this approach, we'll make every effort to facilitate encounters. It's essential to remember these are wild animals with their own schedules
Touching whale sharks can scare them or make them feel stressed, which in turn can disrupt their natural behaviour – we definitely don't want that. We want to make sure your experience respects the animals as much as possible, so let's do everything we can to look after these gentle giants. When you're in the water with them, please keep a safe distance away
This experience isn't recommended for individuals who are pregnant, have disabilities, heart conditions, spine or neck injuries, or are prone to losing consciousness
If you're under the influence of alcohol or drugs, you won't be allowed to participate
The light breakfast consusts of cerealbars, cookies,banans, juice and coffee
Lunch includes a shrimp or fish cocktail, tortillas, guacamole, and fruit. Vegetarian options are available upon request
Sandwiches are served after the whale shark experience
Snorkel masks with prescription lenses are available upon request
Snorkelling at the reef is subject to weather conditions
Not suitable for guests with cardiac or respiratory problems
Not suitable for wheelchairs
Not suitable for guests who can't swim
Bring money for extras or gratuities
English-speaking guide for all nationalities
Not suitable for expectant mothers or guests with back problems
Children must be supervised by an adult (over 18 years) at all time
Height, weight and/or age restrictions may apply
Some entrance fees and optional extras are payable locally
Subject to weather conditions
Please note that all times are approximate and subject to change
This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund
Not suitable for those with severe allergies