Customers should contact the reservations department at least 24 hours in advance with any questions and to confirm the scheduled pickup time and location by phone or email, which you will find after booking
All passengers booked on a tour must have government-issued forms of identification
Children 5 years and under are required to use a car seat or booster seat in the hummer. Ages of children must be provided during checkout
Check-in is 45 minutes prior to the booked tour start time
Airplane narrations are available in: Spanish, German, Portuguese, Italian, French, Dutch, Chinese, Cantonese, Mandarin, Korean, Japanese, Greek, Indonesian, Swedish, Thai, Russian, and English
All airplane passengers will be weighed at the time of check-in. Passengers weighing 300 pounds (136 kg) or more will be charged for an additional seat
Tour may be changed or canceled without penalty up to 48 hours prior to departure. Cancellations within 48 hours of departure are non-refundable. No-shows will be charged in full with no refund
Baggage restrictions: Due to limited space, purses, backpacks, and other baggage are not permitted on the aircraft