Poor
The bus was 15 mins late on pick up, and 45 mins late on return pick up. Whilst waiting, we were in full sun with no communication to the group about the delay. This had a knock on impact to our evening meal plans. We were given audio sets, no guide to take us round Al Hama, as outlined in the itinerary for the day. Without the guide, we were unable to understand what we saw in the Church and Museum, so a waste of our time and money, There is much more to say, a formal complaint will follow.