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Billet d'entrée seul pour le parc éco-archéologique Xcaret
Excursions à la journée
Cancun, Mexique
4.36/5
Cancelación gratuita
Idioma:
Voucher móvil aceptado
Duration: Fixable
Haz esto porque
Plus de 50 attractions
Expériences terrestres, maritimes et culturelles
Rivière souterraine, randonnée pédestre dans une grotte, plongée en apnée et bien plus encore
De l'amusement pour toute la famille
Qué esperar
Des expériences pour toute la famille, une cuisine traditionnelle, des sentiers dans la jungle, de la culture et de la nature : Xcaret a tout pour plaire. Ce parc éco-archéologique est unique en son genre dans la Riviera Maya.Situé en bord de mer près de Cancún, Xcaret offre plus de 50 attractions qui vous conduiront au cœur de la jungle de différentes manières. Les amoureux de la nature se réjouiront de pouvoir visiter l'île de Jaguar et le Pavillon des papillons, ou traverser des grottes, des sites archéologiques et un village maya. Vous pourrez même aller vous baigner et faire un peu de plongée avec masque et tuba, nager dans une rivière souterraine, puis vous détendre dans Acuatic Paradise, il y a de quoi satisfaire tout le monde à Xcaret.Et quand la nuit tombe, vous assisterez au Xcaret Mexico Spectacular, un spectacle de lumière et de couleur qui vous mènera à travers l'histoire du Mexique. Vous pourrez également choisir parmi quatre restaurants servant des plats locaux. Un jour en famille à Xcaret qui vous apporte le meilleur de la nature. Plusieurs options de billets et forfaits sont disponibles :VISITE : Ces options comprennent le transportVisite VIP Plus - TOUT compris. Il s'agit d'une option exclusive TUI. Elle comprend le transport aller-retour, l'entrée au parc, le spectacle nocturne et le déjeuner. En bonus, nous vous offrons également une réduction de 50 % sur votre forfait photo et de 50 % sur certaines activités de rêve : Rencontre avec les rayens et Adrénaline. Pour rendre l'offre encore plus intéressante, vous bénéficierez de casiers dans la zone Plus. Pour bénéficier de la réduction, vous devez présenter votre bon TUI.Visite standard - Entrée et transport sans déjeuner ni réductions sélectionnées.Visite en soirée - Entrée nocturne au parc à partir de 16h00 avec transport, mais sans déjeuner.BILLET D'ENTRÉE UNIQUEMENT : Ces options NE COMPRENNENT PAS le transportBillet d'entrée VIP Plus uniquement - Entrée VIP et déjeuner inclus.Billet d'entrée standard uniquement - Entrée de base, SANS déjeuner.Billet d'entrée en soirée uniquement - Entrée de base au parc à partir de 16h00, SANS déjeuner inclus.
Qué está incluido
Frais d'entrée
Qué recordar
L'équipement de plongée en apnée est disponible moyennant une caution remboursable
Apportez un maillot de bain et de la crème solaire
Le parc ferme à 21h00. Les enfants de moins de 4 ans entrent gratuitement
Les enfants de 5 à 11 ans profitent d'une remise de 25 % sur le prix adulte. Pièce d'identité à présenter aux guichets du parc
Les enfants de moins de 12 ans mesurant plus de 140 cm doivent présenter une pièce d'identité pour confirmer leur âge
Les enfants de plus de 12 ans payent le prix adulte
MX +52 55 7100 0400
VISITE : Ces options comprennent le transportVisite VIP Plus - TOUT compris. Il s'agit d'une option exclusive TUI. Elle comprend le transport aller-retour, l'entrée au parc, le spectacle nocturne et le déjeuner. En bonus, nous vous offrons également une réduction de 50 % sur votre forfait photo et de 50 % sur certaines activités de rêve : Rencontre avec les rayens et Adrénaline. Pour rendre l'offre encore plus intéressante, vous bénéficierez de casiers dans la zone Plus. Pour bénéficier de la réduction, vous devez présenter votre bon TUI.Visite standard - Entrée et transport sans déjeuner ni réductions sélectionnées.Visite en soirée - Entrée nocturne au parc à partir de 16h00 avec transport, mais sans déjeuner.BILLET D'ENTRÉE UNIQUEMENT : Ces options NE COMPRENNENT PAS le transportBillet d'entrée VIP Plus uniquement - Entrée VIP et déjeuner inclus.Billet d'entrée standard uniquement - Entrée de base, SANS déjeuner.Billet d'entrée en soirée uniquement - Entrée de base au parc à partir de 16h00, SANS déjeuner inclus.
Proveedor
TUI MEXICANA SA DE CV
Tarifa de reserva
¡Buenas noticias! No se aplican tarifas adicionales a esta reserva.
Tarifa de cancelación
Recibe un reembolso del 100% si cancelas hasta 1 día antes de que comience la experiencia
Reviews
great
4.4/5
Based on
100 reviews from verified customers
R
Robert French
July 2026
From Royaume-Uni
Traveled as
With family
- 53 years old
Average
Pick up time to late. Not enough fans/ ac in the park. Activities were awesome and fun. Its definitely a two day park and best to do the park in the cooler season
S
Sanny
July 2026
From Allemagne
Traveled as
With friends
- 40 years old
Great
Der Park war gut Schade ist nur das für alles extra bezahlt werden muss Schade war auch das wir eigentlich den Park mit Wasserrutsche und Seilbahnen gebucht hatten und zum Schluss in einem Park gelandet sind wo es ein Fluss gab wo man durchschwimmen konnte und das war’s der Rest war ein Tierpark mit verschiedenen Gehegen.
M
Magpie
July 2026
From Royaume-Uni
Traveled as
With family
- 59 years old
Excellent
The whole pace was incredible and the night show was an amazing experience.
P
Pooe xcaret trip
July 2026
From Royaume-Uni
Traveled as
With family
- 52 years old
Poor
Very very overpriced. Basically an outdoor zoo and if you wanted a better experience you have to pay over the odds for speed boat rides, guided snorkelling etc…. The place was super busy and non of this explained by the rep. Our advice would be to find a private trip for a family adventure instead of wasting time and money at xceret .
C
Claire
July 2026
From Royaume-Uni
Traveled as
With family
- 43 years old
Excellent
It was a very long day from our hotel in Costa Mujeres (pick-up at 6:30am and return at 11.30pm) but well worth it. We did the stingray experience which we loved and also really enjoyed swimming the underground river. The nighttime show was good but too long and got a bit repetitive after the first hour. The park is expensive for tickets, any additional experiences you want to do on the day, drinks, and anything you need to buy (sunhats etc).
B
Bill
July 2026
From Royaume-Uni
Traveled as
As a couple
- 65 years old
Excellent
Brilliant day
M
Maria Johnson
July 2026
From Royaume-Uni
Traveled as
With family
- 60 years old
Excellent
Well organised and value for money an excellent family experience
K
Krystian
July 2026
From Royaume-Uni
Traveled as
With family
- 41 years old
Excellent
The park is beautiful but the attractions are weather dependant so for anyone who planning to go there check the weather. Our 2 out of 3 attractions were cancelled so we picked another one and part refund. Apart from that it was well worth to go and see most of everything and the show off course. The food was fantastic
N
Natalja O.
July 2026
From Royaume-Uni
Traveled as
With family
- 51 years old
Excellent
Great place and absolutely amazing show! 🙌🔥❤️
M
Mandy
July 2026
From Royaume-Uni
Traveled as
With friends
- 61 years old
Excellent
It was an amazing experience, so very well organised Although it was amazing, it was also a very long day but worth it. Would be ideal if you could go to the evening show separately as enjoyable as the whole day was it was very tiring
M
Manu
July 2026
From France
Traveled as
With family
- 47 years old
Average
Le parc est très beau mais beaucoup trop de suppléments à payer sur place pour les attractions principales
M
Mark
July 2026
From Royaume-Uni
Traveled as
As a couple
- 53 years old
Excellent
L
Lorraine
July 2026
From Royaume-Uni
Traveled as
As a couple
- 71 years old
Excellent
Enjoyed every bit of the experience. It's expensive but when you get there you see what why. . Always extras when you get there. But fantastic day /night out . It's an awful lot of walking. So might not suit everyone. We did 24,657 steps. But recommend this trip. We have done 4 on this holiday with TUI and all amazing.
D
Daniel
July 2026
From Allemagne
Traveled as
As a couple
- 32 years old
Poor
Der Park an sich ist wunderschön und man kann dort viele Tiere sehen. Was echt schade ist, dass man 150€ fur den Park bezahlt und dann dort noch Aktivitäten angeboten werden die extra bezahlt werden müssen und extrem teuer sind. Für eine Aktivität sollten wir nochmal 80 Dollar pro Person bezahlen. Das ist meiner Meinung nach extrem teuer.
S
Samantha
June 2026
From Royaume-Uni
Traveled as
As a couple
- 50 years old
Poor
Was informed that we would have food and drink included. We were only able to get lunch and a free drink with lunch after that we had to pay extortionate money for drinks. It was a very hot day as well. Due to having to spend on drinks we were unable to stay for the evening show as we couldn't spend so much money on drinks. Was vet expensive for what we got. We were all inclusive at the hotel so should have at least been given a bottle of water so we could re fill or advised to take 1 with us.
M
Mrs Lloyd
June 2026
From Royaume-Uni
Traveled as
As a couple
- 27 years old
Great
T
The Caines
June 2026
From Royaume-Uni
Traveled as
As a couple
- 40 years old
Poor
Did not enjoy being mis sold a trip. We were told as we booked with TUI by the rep we got 50% off all activities once we arrived. It was one experience, cost us nearly £400 more on top of the trip!
N
Nicoletta
June 2026
From Allemagne
Traveled as
As a couple
- 48 years old
Excellent
War sehr gut organisiert
M
Mr Calderon
June 2026
From Royaume-Uni
Traveled as
With family
- 44 years old
Excellent
The last show is amazing
P
Planet hollywood 26
June 2026
From Royaume-Uni
Traveled as
As a couple
- 50 years old
Great
The time of the two coaches back to hotel are to far apart forcing you to stay for the meal We only did part of the river plus two extra activities due to making the coach back at 4pm Could do with being bit longer maybe 5/5.30
J
Joe J
June 2026
From Royaume-Uni
Traveled as
With family
- 36 years old
Great
M
Marion Browne
June 2026
From Royaume-Uni
Traveled as
With family
- 58 years old
Great
Our bus guide was much better for this trip than Xplore explaining what was included and about the photo discount. However, there wasn't much included for the entry price, apart from the underground river, aviary and butterflies, everything came at an extra, quite expensive cost and unfortunately on the day that we visited, most of it wasn't operating due to poor visibility which I know is out of their control but was disappointing. Aviary and river amazing, show good but too long on hard seats.
C
Carl
June 2026
From Royaume-Uni
Traveled as
With friends
- 46 years old
Great
It’s a good park with lots to do. However if you want to do some of the activities you have to pay for them and there quiet expensive. Paragliding was amazing and really enjoyed it. Swimming with Dolphins I didn’t really enjoy, the trainers shouting commands at them constantly and there enclosures are small. It’s a long day, if you don’t get the 4pm coach you’re stuck there until after the show at 9pm. Having been in the sun all day the show dragged and not as amazing as everyone claims.
K
Kelly eade
June 2026
From Royaume-Uni
Traveled as
As a couple
- 47 years old
Excellent
The park s lovely. Far too much to do in one day though. Also left early due to the heat and the amount of walking . So paying for the evenong show was a waste of money. Disappoining that you can only get the photo discount thats included, up to 11am. Its not enough time to do what you want. By the time we did the river swim we imissed the deadline. The excursions are also very pricey.
B
BK1963
June 2026
From Royaume-Uni
Traveled as
As a couple
- 62 years old
Great
The park is very clean . Sadly it is really too large for a day visit and poorly sign posted. Animals were limited and due to heat often out of view in shady areas. Shops were clean , spoilt by overbearing untrusting staff and extortionate prices .
J
Jose Manuel
June 2026
From Espagne
Traveled as
As a couple
- 55 years old
Excellent
A
Anne Dennison
June 2026
From Royaume-Uni
Traveled as
With family
- 55 years old
Average
T
Thomas
June 2026
From Royaume-Uni
Traveled as
As a couple
- 65 years old
Excellent
M
Mags
June 2026
From Royaume-Uni
Traveled as
With family
- 58 years old
Great
The park was excellent, a fabulous experience. The dream activity listed on the voucher was not available and they would not transfer the discount to the alternative booking we made of swimming with dolphins. We paid full price for 5 photos of the dream activity & one photo was incorrect. I have emailed but am yet to receive a response. Excluding above, Parks amazing, lots to see/do- we didn't get all done! Swimming the river was great fun & photo package definitely worth it, we got 65 photos
T
Tracey
June 2026
From Royaume-Uni
Traveled as
With family
- 47 years old
Great
We didn’t get picked up early enough and so didn’t get to the park until 10am which was too late to do everything. There was only 2 options to come back at 4pm of 10pm which was too late with 6 children, one as young as 3 years old. Ideally should be an early pick up and the option to leave at 6pm. Apart from that the park was fantastic.
N
N Hornby
June 2026
From Royaume-Uni
Traveled as
With friends
- 53 years old
Great
Excellent evening show, swim through the river and boat ride were lovely and it wasn’t too busy..
P
Penny
June 2026
From Royaume-Uni
Traveled as
As a couple
- 53 years old
Great
We enjoyed the whole experience, loved the shows in the evening well organised. Downside it was a long day 15 hours from departure of hotel in the morning, returning after 22.30 in the evening! With the heat and humidity we found it tiring. Overall a fabulous experience and the Mexican food was delicious.
M
Marc
June 2026
From Royaume-Uni
Traveled as
As a couple
- 44 years old
Excellent
A
Andrew
June 2026
From Royaume-Uni
Traveled as
As a couple
- 64 years old
Excellent
E
Emma
June 2026
From Royaume-Uni
Traveled as
As a couple
- 29 years old
Average
TUI failed to explain the expectation to purchase additional experiences and photographs whilst at Xcaret, making the price of the trip substantially more than expected. There was also no prior warning that we’d be on the coach for almost one hour picking up other guests, before making our way to Xcaret - this meant we didn’t arrive until 10am losing us two hours in the park. Prior knowledge of the site app and map would also have been useful, to help maximise time spent with prior planning.
R
Raymond
June 2026
From Royaume-Uni
Traveled as
As a couple
- 56 years old
Excellent
Park was very peaceful.Well maintained.Lots of available bathroom facilities.Lunch was varied and lovely with good entertainment whilst sitting.Show was very good.A bit confusing at first as non Spanish speakers.Bus guide was nice but catered more for Spanish speakers.We also felt we were taken straight into up sell part straight away but obviously that’s only as expensive as you want.Staff in park lovely.On coming out of show would have been good if staff indicated correct direction of exit.
F
Familía Gonzalez
June 2026
From Royaume-Uni
Traveled as
With family
- 48 years old
Average
The pricing is ridiculous! We paid to enter the park, paid to swim with dolphins, as well as for pictures. After swimming with the dolphins and having had pictures taken, we were told that the 17 pictures we wanted would cost $289.00 dollars! If I wanted one picture, it would be $55.00 per picture! We denied the pictures, but what a joke. Offensive!
A
Alvaro Vazquez
June 2026
From Royaume-Uni
Traveled as
With family
Excellent
N
N n J
June 2026
From Royaume-Uni
Traveled as
As a couple
- 56 years old
Great
The park itself is huge and we had the Tui plus pass which means your lockers are included in entrance price. This should be standard anyway in my opinion. We were told you got 50% discount on activities with the pass however it’s only certain activities and surprise the one we wanted to do wasn’t applicable 50% discount. We did the sea trek which was an amazing experience but again I feel you should get an activity of your choice in with price. That said we had an amazing day although expensive
J
Jade Hurst
June 2026
From Royaume-Uni
Traveled as
With family
- 36 years old
Great
A great day out with plenty to do!! Staff and tour guides were excellent and we never got bored. It was very very expensive and it would be nice if a little more was included in the price, maybe dinner or another activity. I don’t feel like our rep warned us enough about the price of activities. But the evening show was exceptional and well worth staying for! A real look into Mexican culture which is simply amazing.
U
Udo Unger
June 2026
From Allemagne
Traveled as
With family
- 38 years old
Excellent
Mega der beste Ausflug 😉 ca. 200 € die VIP Eintritt und jeden Cent Wert.
G
Giuse
June 2026
From Allemagne
Traveled as
With family
- 23 years old
Excellent
Super Ausflug für Familien mit Kinder. Waren mit 3 Kinder im Alter von 8 / 6 und 4 Jahre.
F
Family traveller
June 2026
From Royaume-Uni
Traveled as
With family
- 33 years old
Average
In the day we went the rep in the coach talked up all the activities that can be done there. Upon arrival only 2 experiences were available as most were closed due to bad weather however snorkelling still ran. The sea was dangerously choppy to swim and 3 people in our party were seasick due to the choppiness. The reps should call ahead and be able to advise visitors of what is available in the day so as to advise guests on the best land based activities to focus on. Felt like an expensive con!
L
Lee Mullin
May 2026
From Royaume-Uni
Traveled as
As a couple
- 35 years old
Excellent
A great experience from the minute we got picked up Very well organised from lockers to your stuff meeting you at the other end of the river excursion in a lock bag Great food choices. And to top it off one of the best stage productions I’ve ever seen A night we will never forget
N
Neil
May 2026
From Royaume-Uni
Traveled as
As a couple
- 48 years old
Excellent
Because there was no Internet connection there was more need to ask for information and would recommend that reps could let us know details and also how Internet can be accessed if possible
Z
Zahra Beug
May 2026
From Royaume-Uni
Traveled as
As a couple
- 38 years old
Great
Lots to do Greta park Lovely food
N
Natalie west midlands
May 2026
From Royaume-Uni
Traveled as
With family
- 27 years old
Poor
Wow not as expected or described , not a good value took over an hour to get there *only 10mins from hotel people taking a ridiculous amount of time to be on time was not acceptable, on arrival the guide is not a guide , advise to take under ground river first which I think everyone else on the park was advised it was too congested for safety people kicking my children and pushing throughout, no butterflies no pumas no jaguars things closed awful experience
S
Sandra
May 2026
From Royaume-Uni
Traveled as
With friends
- 46 years old
Excellent
This was an excellent day out. It was expensive and it was a long day but it was well worth it.
M
Mark Davies
May 2026
From Royaume-Uni
Traveled as
As a couple
- 44 years old
Great
The dolphin experience was the highlight of our day with the evening shows close second. The problems we had were twofold: firstly we were advised that the park was suitable for the electric wheelchair my wife uses which, unfortunately was not true and we thus struggled all day. Secondly, the cost of some of the add-ons was frankly ridiculous; we would have bought photos from the dolphin experience but they wanted US$170 for the full package whilst for one digital image they wanted US$50.
A
Anna
May 2026
From Royaume-Uni
Traveled as
With family
- 32 years old
Average
Paid for an additional snorkelling tour which wasn’t cheap. They were very quick at the park to get us booked on and take our money but didn’t tell us the swell was bad and the visibility was very poor. 50% of the people board were throwing up as the conditions were bad. Complete waste of money and two members of our group felt ill for the rest of the day. The pick up back to the hotel was also very early or late and given our disastrous start to the day this didn’t help feeling ripped off.
M
Michèle
May 2026
From France
Traveled as
With family
- 38 years old
Excellent
Parc magnifique, expérience unique, très ********** organisation
S
Sam
May 2026
From Royaume-Uni
Traveled as
As a couple
- 16 years old
Excellent
E
Empress
May 2026
From Royaume-Uni
Traveled as
Alone
- 51 years old
Great
The first half of the day was very boring but the evening was great
N
Nita
May 2026
From Royaume-Uni
Traveled as
With family
- 28 years old
Great
The park is great and I would recomend it. The baby changing facilities are not so good and the opportunity to stay in the shade was limited. Great show in the evening but doing this 6-8 would be better. Overall a great park, lovely restaurant and staff.
D
Denise
May 2026
From Royaume-Uni
Traveled as
As a couple
- 44 years old
Excellent
F
Family holiday
May 2026
From Royaume-Uni
Traveled as
With family
- 50 years old
Excellent
I enjoyed everything but needed a bit more informing regarding having to pay for other things while there as the rep wasn't clear about that
L
Lin Garrett
May 2026
From Royaume-Uni
Traveled as
As a couple
- 47 years old
Excellent
Coach turned up on time. Were courteous and explained where and when all the shows were on. Pick up again was very easy and organised
M
MarkW
May 2026
From Royaume-Uni
Traveled as
As a couple
- 41 years old
Excellent
Xcaret is a fantastic park with lots of attractions and things to do the only downside would be tbe expensive food and drinks from kiosks around the park.
J
Julie
May 2026
From Royaume-Uni
Traveled as
With friends
- 38 years old
Excellent
Guide Jorge very informative x answered questions when asked polite and courteous
I
Iain
May 2026
From Royaume-Uni
Traveled as
As a couple
- 46 years old
Average
Nice park. The underground river us a bit overhyped. The first shoe was not very interesting with no translation. The second show was better and mostly music and dancing so less need for translation. Overall a good day out. Probably better for younger people and families but it us also a long tiring day.
J
Jose
May 2026
From Royaume-Uni
Traveled as
As a couple
- 15 years old
Great
The XCARET staff didn’t tell the truth to some questions we asked and tried to scammed us by selling the cell phone water protectors for a higher cost, they were actually cheaper in the gift shop of Xcaret. Also their recommendations were not accurate on terms of what is allowed to do, to carry with you at the entrance, etc. You need to be very careful with these tour guides.
G
Gary E
May 2026
From Royaume-Uni
Traveled as
As a couple
- 47 years old
Great
Very well organised. Excellent buffet lunch. Park was good in places, no big cats on show - disappointing. River swim and boat good. Evening show was booked as an ‘extravaganza ‘ featuring over 300 performers. It wasn’t and it didn’t. They have changed it and now have a very basic show in the ball arena followed by a 15 minute walk to a second amphitheater for the rest of a show. Not an extravaganza and I would not recommend it.
S
Sarah
May 2026
From Royaume-Uni
Traveled as
As a couple
- 25 years old
Excellent
We were told that for food we would get unlimited food and drink but you were restricted to one drink. The underwater cave was brilliant we were told you needed to be a strong swimmer however you didn’t as you get given a lift jacket and it’s so chilled going round and are ropes to help. The dolphins were amazing aswell but I do love them! I would definitely visit again it was a lovely experience. Also dotted about were showers so you could cool yourself down if needed
V
Viajante
May 2026
From Espagne
Traveled as
As a couple
- 41 years old
Excellent
G
Gary
May 2026
From Royaume-Uni
Excellent
A
Andrej
May 2026
From Royaume-Uni
Traveled as
With family
Great
We were visiting swiming in the river, Dolphins and lunch and the time was 4 pm, started at 9 o clock. We lost a lot of time discusing with the guy selling us aditional experience, then choosing pictures with Dolphins - too much time and money was spent there. We didnt see a lot of things, so maybe better described top locations and knowing the cost of the pictures before visit would be nice.
D
Dirk aus Deutschland
May 2026
From Allemagne
Traveled as
As a couple
- 34 years old
Great
Aufklärung bzgl. des Ablaufs, beim TUI Führer wäre schön gewesen. Die Ausflugtruppe bestand aus ca. 80% spanisch sprechenden Personen. Worauf der GUIDE sich sehr ausführlich, AUSSCHLIESSLICH um diese Gruppe kümmerte. Die Touransagen wurden, gefühlt als Buch in spanisch angesagt, auf englisch als "Einleitung"... xCaret an sich sehr schön! Essen super!
L
Lee Wright/Amanda
May 2026
From Royaume-Uni
Traveled as
As a couple
- 23 years old
Great
It would be good to have a means of travel between each zone, as the humidity and heat made the walking exhausting. Consequently, we were unable to see every zone we wanted to.
A
Andy
May 2026
From Royaume-Uni
Traveled as
As a couple
- 38 years old
Excellent
S
Susi
May 2026
From Allemagne
Traveled as
As a couple
- 13 years old
Average
T
Travis
May 2026
From Royaume-Uni
Traveled as
With family
- 28 years old
Excellent
The level of cleanliness and organization are from another world. I wish we could have arrived at 8 am to see more!
C
Carolyn
May 2026
From Royaume-Uni
Traveled as
With friends
- 46 years old
Excellent
All excellent 👌
L
Lieve Van Vlaenderen
April 2026
From Pays-Bas
Traveled as
As a couple
- 51 years old
Great
Er was helemaal geen gids. Er werd vooraf geen uitleg gegeven over de werking van het park. Er stonden weinig bewegwijzering zodat we dikwijls op dezelfde plek terug kwamen.
T
Traveller44
April 2026
From Royaume-Uni
Traveled as
As a couple
- 27 years old
Average
I expected more for £150pp. It felt like a constant upsell from the moment we got on the bus and throughout the day with people trying to sell extras, most of which should have been included given the exorbitant entrance fee.
M
Mr Angry
April 2026
From Royaume-Uni
Traveled as
As a couple
- 50 years old
Poor
My wife and I did not go on this experience. We tried to cancel when at our resort but was told by a new rep, as the original rep “ no longer works here” that as you booked a twin experience, Chichen Itsa as well,we could not cancel. What annoyed us was that we were not informed of this at the time of booking, I emailed customer service to cancel due to my wife’s health condition in advance before seeing the rep,no reply.😠 Extremely disappointed with how TUI handled this,happy to take our money
K
Kelly
April 2026
From Royaume-Uni
Traveled as
With friends
- 28 years old
Excellent
The travel to the park was easy and comfortable. The tour guide was friendly however spent 45minutes providing information in Spanish regarding the park. He then came to us when we had arrived at the park and rushed through telling us 3 things in English. Considering the ride was 1hr 45mins there could have been sufficient time to provide us with information regarding the park. We booked the meal for the evening show. The seats had limited views due to props on the stage. Otherwise wonderful.
S
Sabine H.
April 2026
From Allemagne
Traveled as
With friends
- 40 years old
Excellent
M
Martin
April 2026
From Royaume-Uni
Traveled as
As a couple
- 48 years old
Excellent
had a great day
S
Susan
April 2026
From Royaume-Uni
Traveled as
With family
- 33 years old
Great
It is very expensive once you arrive you are encouraged to purchase the photo package which actually is not essential also the additional extras eg swim with dolphins etc are very expensive plus then the additional photos too. We ended up spending an extra $280 just on photos and an additional. $500 plus on experiences. Obviously no one makes you buy these and they are special events but they are so over priced almost prohibitively so.
P
Pablo
April 2026
From Espagne
Traveled as
With family
- 33 years old
Poor
D
Deb
April 2026
From Royaume-Uni
Traveled as
As a couple
- 40 years old
Excellent
Great trip with plenty to see and do
I
Irrelevant
April 2026
From Royaume-Uni
Traveled as
As a couple
- 20 years old
Average
The coach rep will waste an hour of the duration of your visit guiding you to the entrance then to a map, how to read the map and then to the lockers. Abandon this ASAP and get on with your day. Lockers not included anymore in the price. Visited in September 2025 and it was..not sure why TUI has removed it. $10 to use and $10 cash only deposit.
P
Paula Davies
April 2026
From Royaume-Uni
Traveled as
With friends
- 38 years old
Excellent
Evening meal and show should be included as it cost another 150 English pounds or if not included a percentage off the price
.
.
April 2026
From Royaume-Uni
Traveled as
As a couple
- 30 years old
Excellent
An excellent day, fabulous facilities, stunning environment and awesome animals. Our only disappointment was being “sold” reserved seats in the middle of the arena with a drinks package for the evening show - the reserved seats were not in the middle and in fact at a corner which limited view of part of the show. We had arrived earlier than advised and raised this immediately as we were seated however with delays for a manager to speak to us, the promised seats were then full. Very disappointing
K
Karen N
April 2026
From Espagne
Traveled as
With family
- 19 years old
Excellent
B
Barbaran
April 2026
From Royaume-Uni
Traveled as
Alone
- 62 years old
Excellent
My 5th visit to x-caret - it never disappoints. You need more than a day to experience all it offers. Excellent.
L
Lindsey Dinsley
April 2026
From Royaume-Uni
Traveled as
As a couple
- 33 years old
Excellent
Loved this park but it was the transfer that was disappointing. Sort your times and pick ups out Tui
F
Fritz
April 2026
From Allemagne
Traveled as
As a couple
- 57 years old
Excellent
Die Show war sehr schön.
A
AngSte24
April 2026
From Royaume-Uni
Traveled as
As a couple
- 41 years old
Excellent
Trip very well organised. Transfer took a little too long collecting other clients. Staff on site exceptionally good. Quite expensive but worth it as so much to do, the activities and things to see were really good, animals amazing 😍
O
Olivia Roberts
April 2026
From Royaume-Uni
Traveled as
As a couple
- 11 years old
Excellent
Great all round! Transport arrived on time and was lovely and clean. Walked right in to the park and got to explore the whole day - left the park and were swiftly directed to our bus that left bang on time and got us back in great time.
B
Bubblybee83
April 2026
From Royaume-Uni
Traveled as
With family
- 25 years old
Great
J
Jacqueline
April 2026
From Allemagne
Traveled as
With family
Excellent
Wir haben den Ausflug mit vierjährigen Kind gemacht , das abholen und der Park haben super geklappt. Das abholen war allerdings eine Katastrophe , es gibt zwei Abholzeiten einmal um 16 Uhr und 21 Uhr. Wir waren um elf morgens im Park da war für uns 16 Uhr zu früh allerdings 21 Uhr zu lang man ist echt platt. Um 20.30 gingen wir raus wo uns die Guids sagten das wir vor 21.30 nicht fahren wir können mit dem Taxi fahren.!?? Da fehlt die Kommunikation, dann wären wir früher schon mit dem Taxi gefahr
L
Lisa S
April 2026
From Royaume-Uni
Traveled as
As a couple
- 33 years old
Excellent
R
Rianne
April 2026
From Pays-Bas
Traveled as
As a couple
- 52 years old
Excellent
We vinden dat we laat arriveerden voor zo'n groot park. Prachtig opgezet en onderhouden park. Veel, meestal aardig, personeel. Geen reisleiding. Ook niet nodig. Alles in het park staat duidelijk aangegeven. Goed en veelzijdig buffet voor de lunch. Inclusief bij de toegangsprijs. Veel mogelijkheden om even te zitten en water te tappen. We hadden dit graag van te voren geweten. Mooie souveniers.
S
Stu Douglas
April 2026
From Royaume-Uni
Traveled as
As a couple
- 43 years old
Excellent
Excellent Place for all the Family , very well thought out in Design for the Public to enjoy
F
Familie BalCH
April 2026
From Allemagne
Traveled as
With family
- 22 years old
Average
Gefallen hat uns die Indianershow, war sehr eindrücklich! Nicht gefallen: ALLES sehr überteuert, trotz einem hohen Eintrittspreis. Diverse wege ohne Sturzschutz
B
Beate
April 2026
From Allemagne
Traveled as
With friends
- 48 years old
Great
M
Mike
April 2026
From Royaume-Uni
Traveled as
With family
- 23 years old
Excellent
N
nie wieder
April 2026
From Allemagne
Traveled as
As a couple
- 45 years old
Poor
Wir würden so eine Tour nie wieder machen. Wir sind am frühsten Zeitpunkt wieder raus aus dem Park und mit dem ersten Bus wieder ins Hotel.
2
2
April 2026
From Royaume-Uni
Traveled as
With family
- 50 years old
Excellent
Todo me gustó aunque sin embargo lo único malo es que hay demasiado sargazo en la playa pero todo lo demás es muy bonito y bueno. Nos vemos mañana muy contentos
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