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Crucero familiar por Isla Mujeres con buceo con esnórquel y comida, con recorrido compartido en carrito de golf
TUI Musement
Cancún, México
4.19/5
Cancelación gratuita
Idioma:
Español
,
Inglés
Voucher móvil aceptado
Duration: 8 Hours
Haz esto porque
En este crucero familiar de día completo, navegarás por lo mejor del Caribe mexicano
Si las condiciones meteorológicas lo permiten, haremos una parada para practicar snorkel, donde podrás contemplar unos arrecifes de coral de colores vivos.
Podrás disfrutar de bebidas ilimitadas y de un bufé de parrilla en un club de playa exclusivo
Hay una visita guiada opcional de 30 minutos en carrito de golf para explorar el extremo sur de la isla.
Es un día repleto de aventuras que toda la familia puede disfrutar.
Qué esperar
Lo mejor del Caribe mexicano te espera en esta exclusiva excursión en barco a Isla Mujeres: imagina paisajes de primera categoría y mimos durante todo el trayecto, todo ello en un ambiente ideal para familias.El día comienza con la recogida en el hotel y el registro de llegada en Marina Hacienda del Mar. Tras subir a bordo del catamarán, navegarás por las aguas del Caribe mexicano. Si el tiempo acompaña, incluso habrá una parada para practicar snorkel. Los arrecifes de coral de esta zona son dignos de admirar; además, es probable que veas peces tropicales y, si tienes suerte, quizá incluso una tortuga marina. Los niños mayores de ocho años también pueden participar en la diversión del buceo con esnórquel, siempre que vayan acompañados de un adulto, mientras que los más pequeños pueden disfrutar de un baño siempre que un adulto se quede con ellos.A continuación, te dirigirás al centro de Isla Mujeres antes de llegar a nuestro exclusivo club de playa, donde podrás relajarte bajo las palmeras, disfrutar de bebidas del bar libre y de un delicioso bufé a la parrilla. Si te apetece un poco de aventura, una visita guiada en carrito de golf te llevará hasta el extremo sur de la isla, un lugar perfecto para esas fotos de vacaciones tan importantes, con vistas a la escarpada costa y un faro. Es obligatorio tener carné de conducir para los carritos de golf; deberás llevar contigo tu carné original, físico y en vigor. Tras un día de exploración y descanso, volverás en barco al puerto deportivo, disfrutando de las últimas vistas de la costa.
Qué está incluido
Crucero en catamarán
Entradas
Todas las comidas
Refrescos
Barra libre de bebidas locales
Transporte
Itinerario exclusivo
Qué recordar
La edad mínima para practicar snorkel es de ocho años y la máxima, de 59 años. Los niños deben ir acompañados de un adulto en todo momento.
Tendrás que ser capaz de nadar unos 400 metros para poder disfrutar de la sesión de buceo con esnórquel guiada.
Solo para que lo sepas, como el buceo con esnórquel se realiza junto a un arrecife de coral, tendrás que usar crema solar biodegradable para proteger el medio ambiente; si no, también puedes comprarla a bordo.
Si decides hacer el recorrido en carrito de golf, dura unos 30 minutos; si no, puedes relajarte en el club de playa.
En el bufé-parrilla del club de playa suele haber guacamole con nachos, patatas fritas, perritos calientes, tortas, chilaquiles de pollo, tacos, ensaladas, fruta y verdura fresca, y postres mexicanos, como el arroz con leche.
Visita guiada por el sur de la isla en carritos de golf compartidos (30 min)
No se puede garantizar la práctica del snorkel, que podría cancelarse por motivos de seguridad en función de las condiciones meteorológicas.
Para conducir los carritos de golf es obligatorio tener carné de conducir; deberás llevar contigo tu carné original válido en formato físico.
No recomendable para personas con problemas de salud
No recomendable para personas que sufren mareos
No apto para sillas de ruedas
No apto para personas con movilidad reducida
No recomendables para personas que no sepan nadar
Los niños deben ser supervisados por un adulto (mayor de 18 años) en todo momento
Traer toalla
Traer sombrero
Lleva algo de dinero para gastos extra o propinas
Traer bañador, toalla y protector solar
Traer repelente de mosquito biodegradable
Proveedor
TUI MEXICANA SA DE CV
Tarifa de reserva
¡Buenas noticias! No se aplican tarifas adicionales a esta reserva.
Tarifa de cancelación
Recibe un reembolso del 100% si cancelas hasta 1 día antes de que comience la experiencia
Reviews
great
4.2/5
Based on
100 reviews from verified customers
R
rovergirl
August 2026
From Reino Unido
Traveled as
With family
- 70 years old
Excellent
overall the experience was very good. the food at the beach club was excellent and those that snorkelled enjoyed it although I was not aware of the age restrictions for snorkeling before hand which was a bit disappointing. The crew on board were friendly and made the time enjoyable. The transport could have been better as we were a party of 13 and crammed into a small minibus with nowhere to put our bags etc with a journey of 90 mins
M
Müller
August 2026
From Alemania
Traveled as
With family
- 37 years old
Poor
I
Iain
August 2026
From Reino Unido
Traveled as
With family
- 54 years old
Excellent
L
Leeann
August 2026
From Reino Unido
Traveled as
With family
- 45 years old
Excellent
As the hotel is closing we only had access to 3 restaurants
D
Dan
August 2026
From Reino Unido
Traveled as
With family
- 46 years old
Great
Beach was over crowded and dirty Boat and staff was fabulous
S
Steve Bell
August 2026
From Reino Unido
Traveled as
With family
- 59 years old
Excellent
The staff made the day so enjoyable. They kept us safe, showed great hospitality and we had great fun. Location was stunning.
S
Stuart Gunn
August 2026
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
Loved the island it was spectacular, loved the beaches and clear water and snorkelling was so much fun, but the buffet said French fries and we have a fussy eater so was disappointed when there was none there, the favourite thought was the golf cart around the island, so much fun.
L
Lee Serrio
August 2026
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
The day was well organised and it was amazing
A
Amy
August 2026
From Reino Unido
Traveled as
With family
- 36 years old
Excellent
N
Nut
August 2026
From Reino Unido
Traveled as
With family
- 46 years old
Excellent
D
Dennis
August 2026
From Alemania
Traveled as
With family
- 40 years old
Poor
Alles nur zack zack . Nur 10min schnorcheln dann schnell weiter zur Insel mit dem Golfcar schnell zum Aussichtspunkt max. 20min Zeit. Nach 15 min drängelt der Guide schon. Dann schnell zurück zum Beachclub. Da muss man 2Stunden rumsitzen bis man zurück fährt. Auf der Rückfahrt einmal frei Schwimmen keine 5 min lang und dann wieder an Bord. Absolute Frechheit und nie wieder. Nur Geld abzocke nichts weiter. TUI sollte sich schämen.
M
Matt
August 2026
From Reino Unido
Traveled as
With family
- 43 years old
Excellent
A fantastic day out and massively recommended. Great activities and all the staff were brilliant. Really really good value for money.
D
DaDe
August 2026
From Alemania
Traveled as
With family
- 39 years old
Great
R
Rachel
August 2026
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
Excellent service on board the boat all staff couldn’t do enough for you. Lovely food with a good choice & good selection of drinks at the beach club. Guide was friendly & enthusiastic. A good day out 😀
S
Sarah
August 2026
From Reino Unido
Traveled as
With family
- 41 years old
Excellent
The boat trip and golf carts were our favourite part of this excursion. The boat crew weee so attentive with serving drinks and making sure everyone was having a good time.
D
Doms23
August 2026
From Francia
Traveled as
With family
- 55 years old
Excellent
Nous n’avons pas été averti qu’il fallait le permis de conduire et le passeport pour les activités, les photos des documents n’étaient pas acceptés, dommage, nous n’avons pas su visiter la ville en voiturette de golf
L
LPK
August 2026
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
More information should be provided. The snorkeling is not suitable for young children or older adults. We found out when we were on the boat that my husband was not allowed to snorkeli because of his age. We would not have booked this trip if we had known that the whole family could not be involved. We enjoyed it but it would have been better if he could have joined in.
N
Nick
August 2026
From Reino Unido
Traveled as
With family
- 68 years old
Great
Group of 12 aged 4yrs to 68yrs. Although expensive, great trip for family. Town very touristy type shops. Snorkelling good. Food ok all managed to find something. Golf buggies allowed us to see more of the Island, however, although slow, no seat belts which was a bit of a concern for our youngest members (were pre warned by rep)
V
Victoria Mucklow
August 2026
From Reino Unido
Traveled as
With family
- 49 years old
Excellent
Everything was as we expected, food was amazing and beach was beautiful
S
Sarah hepple
August 2026
From Reino Unido
Traveled as
As a couple
Excellent
I think the only negative was the push to buy sunscreen ect before the tour began ..maybe the tui reps should warn you before you go ..but the whole teip was amazing ,very well organised and well run
F
Fortunator
August 2026
From Alemania
Traveled as
With family
- 49 years old
Poor
Top Mitarbeiter. Gut organisiert. Musik auf dem Boot und am Strandclub schlecht und viel zu laut. Vielvzu viele Menschen auf einem **********. Schnorcheln war ein total Ausfall! 60 Leute im Wasser nur Gebrüll. Sehr schlecht! Kann man keinem empfehlen!
I
Isla Mujeres Mexico
August 2026
From Reino Unido
Traveled as
With family
- 56 years old
Great
Nice tour, bit expensive we thought, good day, be prepared to sweat as catermeran is hot. Enjoyable. Beautiful island.
E
EmmaB
July 2026
From Reino Unido
Traveled as
With family
- 48 years old
Poor
Catamaran was too busy. Nowhere to sit shaded or put belongings. Snorkelling was rushed - everybody was quickly ushered off the boat. The hour stop in town was a waste of time. The beach was nice but nowhere near as idyllic as anticipated. Was it even on Playa Norte? The sun beds were crammed together. The food was poor and nothing really for my 2 young children. Definitely wouldn’t do this trip again.
J
Jürgen
July 2026
From Alemania
Traveled as
With family
- 51 years old
Excellent
Schnorcheltour war sehr gut und gut geführt, jedoch etwas kurz.
A
Adela
July 2026
From Reino Unido
Traveled as
With family
- 36 years old
Excellent
The trip was AMAZING! Started my day with a cocktail instead of breakfast, turquoise waters and good vibes. All in all a good excursion. Gabriel was amazing, made my day. Definitely recommend.
P
PGL
July 2026
From Reino Unido
Traveled as
With family
- 48 years old
Great
The beach area and size at southern end of island too small and restricted
C
Chris Howes
July 2026
From Reino Unido
Traveled as
With family
- 51 years old
Average
Good - service on the boat, buggy around the island. Needs improving - sun cream rip-off. Told we needed specific sun cream to snorkel at a cost of £30!!! for one bottle. Then we were told on the boat not to wear sun cream at all before snorkelling. Felt ripped-off. Snorkel experience was also rushed and poor facilities.
F
Fonzo
July 2026
From Alemania
Traveled as
With family
- 47 years old
Poor
Bus war 25 zu spät ! Schnorcheln war lächerlich! Golftour nicht zugelassen obwohl die Tourverkäuferin « Angela » behauptet hat es würde mit einem Foto vom Führeschein reichen… 700 USD für eine kleine Bootsfahrt hin und zurück ist viel zu teuer, Abzocke total ! Reine Zeitverschwendung
J
James Burbidge
July 2026
From Reino Unido
Traveled as
With family
- 45 years old
Great
N
Never again
July 2026
From Reino Unido
Traveled as
With family
- 48 years old
Poor
Terrible experience, irresponsible company performance at every step. Customer service just wrong, offensive AI responses, very inexperienced and unreliable staff throughout. No point complaining as TUI failed to address matters at every stage from booking all the way through to return transfer; horrendous planning and lateness and baggage loss - always blaming others but always TUI's fault - very strong signal that this once fine reliable and staple company in package holidays is failing fast.
G
Gary 45 Molly 13
July 2026
From Reino Unido
Traveled as
With family
- 45 years old
Excellent
The service of the catamaran was amazing and all staff amazing but 1at staff is not necessary
L
Lynsey
July 2026
From Reino Unido
Traveled as
With family
- 45 years old
Excellent
F
Family from Scotland
July 2026
From Reino Unido
Traveled as
With family
Excellent
The day from start to finish was excellent. Staff friendly and knowledgable. Food on the island was lovely. Island is beautiful, definitely worth the trip. Only downfall, I researched reef friendly sun cream after reading what was required. Spent £15 a bottle which stated reef friendly only to be told it wasn't reef friendly by staff at the place where the catamaran departs. I was encouraged to purchase the bottles they supplied at a ridiculous price!! I did not purchase any more suncream!
M
Mr Ashton
July 2026
From Reino Unido
Traveled as
As a couple
- 57 years old
Excellent
The sun tan cream sold for environmental reasons was heavily overpriced
D
David Slight
July 2026
From Reino Unido
Traveled as
With family
- 45 years old
Excellent
N
N.N
July 2026
From Países Bajos
Traveled as
With family
- 63 years old
Great
C
cara & emily
July 2026
From Reino Unido
Traveled as
With friends
- 41 years old
Average
very expensive and not enough time to go around to get on the rides a second time
R
Rachel
July 2026
From Reino Unido
Traveled as
With family
- 39 years old
Great
I feel like the transfer was annoyingly long on way back, as we were the last to drop off. .. also no fault of driver but air con stopped working briefly
N
Niki
July 2026
From Reino Unido
Traveled as
With family
- 55 years old
Excellent
D
Dee
July 2026
From Reino Unido
Traveled as
With family
- 51 years old
Excellent
Great balance of snorkeling, then 1st beach stop so you can go in shops and use the beach. Then back onto the catamaran to go to the beach club. Drinks flowing on catamaran and the beach club, food of good quality and a golf buggy trip that was exhilarating!!!!. Remember to take your driving license if you want to drive a golf buggy. Use the flippers when snorkeling as the ocean can be choppy in very open waters, 15 minutes offshore.
F
Family
July 2026
From Reino Unido
Traveled as
With family
- 57 years old
Great
The staff on the catermarran were amazing and could not do enough for us. The trip is not really for young ones my grandson was 7. Because of this my daughter missed out on the snorkelling. The golf buggy tour was amazing. Food was excellent. Great trip
G
GC
July 2026
From Reino Unido
Traveled as
With friends
- 45 years old
Great
Activities felt rushed throughout the day. The transport back to hotel qas aub standard, broken seat, no air conditioning and really old mini bus
S
Stocky
July 2026
From Reino Unido
Traveled as
With family
- 50 years old
Great
Lovely experience overall, just some slight issues brought this down. The taxi driver was 30 mins late on pick up, ride to and from port was erratic to say the least. Got stung with suncream issue despite buying reef safe beforehand. Boat experience and staff were great allround. Drop off at northshore felt rushed, would have enjoyed a little more time there. South of island was a noisy mess. Queued for lunch only to be told the buggy trip was brought forward, so missed out initially. Beach full
K
Kirsten
July 2026
From Reino Unido
Traveled as
With family
- 35 years old
Poor
Guide was friendly Snorkel stop on the way to island felt very short. We were told there would be a snorkel stop each way and that is why we chose this trip as both adults could not participate and leave kids on boat. Very disappointed that there was only 1 stop. 1 hour at shopping are did not feel long enough to see that part of the island. Lunch buffett basic, drinks were nice and staff attentive. Buggy tour felt unsafe, no seat belts. Guide left us behind due to breakdown
W
Wayne
July 2026
From Reino Unido
Traveled as
With family
- 48 years old
Average
It wasn't good value for money, only a 10 min stop to snorkel. Only 1 paddle board at the beach club although roughly 200 people there. Not told I needed my driving license to drive the golf cart or hire the 1 paddleboard or kayak. Staff of boat were friendly and helpful.
T
The wearings
July 2026
From Reino Unido
Traveled as
As a couple
- 63 years old
Excellent
Enjoyed all the catamaran shopping beach etc food was good. Service was amazing highly recommended it. Bit pricey . Would be to expensive for families
S
Sue
June 2026
From Reino Unido
Traveled as
As a couple
- 62 years old
Excellent
A
Annmarie Barghati
June 2026
From Reino Unido
Traveled as
With family
- 43 years old
Excellent
Fantastic trip everything was amazing from start to finish would defo recommend
A
Angelo
June 2026
From Reino Unido
Traveled as
With family
- 31 years old
Excellent
R
Richard
June 2026
From Reino Unido
Traveled as
As a couple
- 55 years old
Poor
Didn't enjoy being told at check in that i had to purchase bio sun tan cream later to be told on the boat and reading the tui guidance only needed when snorkeling which we didn't do.$700 pesos. Not getting that money back. Food was appalling at the location. Worst food I have experienced on a tui trip. For the money we paid, I would never in a million years recommend this trip......
A
Alex Hurst
June 2026
From Reino Unido
Traveled as
With family
- 38 years old
Average
It was a very good day out. There were some unusually tight age restrictions in the snorkelling and not a lot of food options, especially for fussy kids but there was plenty to do and the golf carts were very fun!
B
Barry Hughes
June 2026
From Reino Unido
Traveled as
With family
- 47 years old
Excellent
Excellent staff on boat and also driver who collected us and took us back to hotel Was very good
F
Frederick Crick
June 2026
From Reino Unido
Traveled as
As a couple
Excellent
R
Reece
June 2026
From Reino Unido
Traveled as
With family
- 24 years old
Excellent
The tui in resort staff at riu tequila hotel mexico were great shout out to Luke, Anna, Louisa and Cesar very helpful and helped us book trips top notch service
G
Giuse
June 2026
From Alemania
Traveled as
With family
- 23 years old
Great
Für Leute die mit dem Katamaran die Isla Mujeres besichtigen möchten ein super Ausflug. Auf der Insel kann man sich auch ohne Aufpreis ein Kanu ausleihen. Kleines Trinkgeld reicht vollkommen aus. Waren mit 3 Kinder unterwegs 8 4 und 6 Jahre. Das Schnorcheln war dagegen etwas enttäuschend. Nur wenige Fische gesehen.
S
Stephen Helm
June 2026
From Reino Unido
Traveled as
With family
- 33 years old
Excellent
We had a truly fantastic day. It started with an early pick up in an air conditioned minibus then a couple of pick ups. Once at the dock we were introduced to the staff on the catamaran, they were all really friendly and attentive for the whole trip, so great credit goes to all of them. First we stopped on the reef halfway to Mujures for the snorkelling. This was awesome, we saw all kinds of fish and right at the end, about 15 minutes in total, we saw a huge stingray and a turtle, brilliant
A
andrea & john
June 2026
From Reino Unido
Traveled as
As a couple
- 49 years old
Poor
we were NOT told by tui reps that the snorkeling age stopped at 65 and that we also needed a driving licence to do the golf buggies on the other side. this was very disappointing as we booked the trip on the recommendation of the reps to find we couldn't do them. The island we went to was beautiful but not for the price that we paid, to just see that and the beach resort for the.price that was paid for the total day trip
T
Travel_fam
May 2026
From Reino Unido
Traveled as
With family
- 23 years old
Excellent
Albatross service was amazing, they worked so hard! Snorkeling was well led, north side of the island very tourist trap, lots of shops. South side beach club was bus, food not amazing. Really recommend going on the golf cart to punta sur, amazing views. Overall would recommend.
N
NICOLA
May 2026
From Reino Unido
Traveled as
With family
- 31 years old
Excellent
Fab trip, lovely crew on board the boat Antonio, food wasnt so good on the island beach club. No fries which my daughter would of ate as there wasnt much else she liked.
C
Carla
May 2026
From España
Traveled as
With family
- 14 years old
Excellent
The staff on board of the catamaran were amazing , so kind and thoughtful, I recommend this excursion with all my heart. We were travelling with a 3 year old and everything was top service, staff always checking if we were okay or if we needed anything. The gentleman who drove us to the marina and back and also the lovely girl who helped us with the check in prior to boarding the boat were both so lovely. And lastly, Isla Mujeres was paradise, the beach club was amazing, very clean facilities
S
Sergio
May 2026
From Alemania
Traveled as
With family
- 22 years old
Excellent
Es wahr alles sehr schön auser das wir eine deutschsprachige Tour gebucht haben und wieder mal eine englische bekommen haben von 3 Ausflügen 2 mal Englisch und wir es ausdrücklich gesagt haben auf Deutsch
C
C Harvey
April 2026
From Reino Unido
Traveled as
With friends
- 48 years old
Excellent
The staff onboard Antonio were very friendly and atentive could not fault them. We had a lovely trip although it was very expensive through Tui.
J
J mcdermott
April 2026
From Reino Unido
Traveled as
With friends
- 40 years old
Excellent
Great day trip would definitely recommend, the boat staff was very attentive to my needs as I have trouble walking .. was always polite and friendly food was great plenty of choice and drinks flowed constantly.
D
Darren
April 2026
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
Daphne and the team were very welcoming, attentive and knowledgeable,
L
Liz
April 2026
From Reino Unido
Traveled as
With family
- 29 years old
Excellent
Really enjoyed the trip. The sailors and guides were experienced and we felt safe and had an amazing day.
H
Hilary
April 2026
From Reino Unido
Traveled as
With friends
- 52 years old
Great
Good day out not long enough at the beach club. The snorkelling we all wanted to do but we’re too old!!
P
Petra
April 2026
From Alemania
Traveled as
As a couple
- 48 years old
Poor
Dieses Ausflugspaket ist unmöglich. Ich weiß wie Schnorcheln geht schon von anderen Schnorchelausflügen in anderen Gegenden funktioniert. Auf diesem Ausflug passte der Ort nicht-viel zu weit draußen auf dem Wasser mit dem natürlichen Wellengang, wo einem ständig das Wasser oben in den Schnorchel **********, man eh dadurch beim schnorcheln behindert wird. Außerdem nehmen alle Meeresbewohner bei der Musiklautstärke sowieso reissaus. Auf der Insel wieder überlaute Partymusik, viel zu enger Strandab
R
Rasti
April 2026
From Reino Unido
Traveled as
With family
- 30 years old
Great
The service was great, the beach as well, even though crowded, the snorkeling not really worth it (variety of sae fauna very limited), lots of fun driving the golf car (a bit too short).
B
Becky
April 2026
From Reino Unido
Traveled as
With family
- 32 years old
Excellent
The team on board were great, nothing was too much trouble , kept us topped up with refreshments continuously and were very friendly One of the best excursions we have ever been on
S
SS
April 2026
From Alemania
Traveled as
As a couple
- 6 years old
Excellent
M
Millie
April 2026
From Reino Unido
Traveled as
With family
- 1 years old
Excellent
L
Lucy
April 2026
From Reino Unido
Traveled as
With family
- 23 years old
Great
The staff on the catamaran were friendly and very attentive. Drinks were flowing throughout. Transport to and from the start point went smoothly. The snorkelling was great fun but we only had 20 minutes. The trip could be vastly improved if that stop was longer. Time on the mainland was too long. The golf buggies were dangerous! Several broke down. Ours arrived covered in oil which we got on our clothes. I asked for help and was told no. The brakes failed nearly resulting in a nasty accident.
A
Anna D
April 2026
From Reino Unido
Traveled as
With family
- 28 years old
Excellent
The service was fantastic. It was a good mix of activities which keep the children from getting bored.
M
Maria
March 2026
From Reino Unido
Traveled as
With family
- 27 years old
Excellent
We enjoyed the beach club and the snorkelling trip. The food was good, and the service was excellent throughout—overall very good value for money. The only downside was that the snorkelling felt overcrowded, with too many people at the same time.
D
Danny
March 2026
From Reino Unido
Traveled as
With family
- 21 years old
Excellent
Staff fantastic Food at the beach bar poor
F
Familie Börm
March 2026
From Alemania
Traveled as
With family
- 29 years old
Excellent
Der Preis für den Ausflug ist schon recht hoch, jedoch aufgrund der Leistungen (Transfer zum Hafen und zurück zum Hotel, Fahrt mit dem Katamaran, Fahrt mit dem Golf-Buggy, Mittagessen, Getränke inkl. während des gesamten Ausflugs) noch angemessen. Der Service war exzellent!
J
Jon Porter
March 2026
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
Service from beginning to end was excellent. Very friendly great service. The food and drink and scenery was excellent. It was actually better than I expected.
G
Georgia
March 2026
From Reino Unido
Traveled as
With family
- 6 years old
Excellent
Had a fantastic day, the staff onboard were excellent, we felt safe at all times and the views where spectacular
H
Hollie
February 2026
From Reino Unido
Traveled as
With family
- 23 years old
Poor
The trip was sold to us as a family day out, turns out you can’t go snorkelling if you’re over 60years old, which my parents are, but no one told us that when booking. They just wanted the sale. It absolutely spoilt what was going to be a wonderful trip for our 40th and 70th birthdays. My parents are fitter than most of their age too. Tried speaking to the Rep after and she just said it wasn’t to do with her and she wasn’t aware, even though we found out that they are all told in their training.
G
Gabi
February 2026
From Alemania
Traveled as
As a couple
- 41 years old
Excellent
Mitarbeiter,sehr Aufmerksam und freundlich,lustiges motiviertes Team,sehr gute All Inn Leistungen,Badestop vom Katamaran aus nur 10 minütige Erfrischung,viel zu kurz
M
Mykee
February 2026
From Reino Unido
Traveled as
As a couple
- 21 years old
Excellent
T
TinaR
February 2026
From Reino Unido
Traveled as
With family
- 20 years old
Excellent
R
Red75
January 2026
From Polonia
Traveled as
With family
- 34 years old
Excellent
A
Aneta Plock
January 2026
From Polonia
Traveled as
With family
- 24 years old
Excellent
Caly serwis byl perfekcyjny poczawszy od obslugi po cala formule allinclusive.
K
Ken
January 2026
From Reino Unido
Traveled as
As a couple
- 65 years old
Excellent
Fun trip, plenty of drinks, experienced crew. Nice beach stops, fun buggy ride. Lunch was good.
L
Lee Gibson
January 2026
From Reino Unido
Traveled as
As a couple
- 42 years old
Great
J
Jacqueline
January 2026
From Países Bajos
Traveled as
As a couple
- 43 years old
Excellent
Minder dat er gesnorkeld werd,maar dan voor onder de 60 jaar.boven de 60 jaar mocht het niet dan werd er niet bij verteld met het boeken van de excursie,verder goed verzorgd ook het eten Top
N
N gray
January 2026
From Reino Unido
Traveled as
With family
- 25 years old
Poor
Only enjoyable part was the free time on the beach did it 4 years ago 100x better no organisation birds eating out the food we was expected to eat bird poo all over the sides, kart tour guide never stopped us once to point out what was what previously was given loads of information. This trip has dropped off majorly then pressured to give tips for a trip we thought was terrible when I refused they went to mom and lied saying I said she was tipping them.
B
Barry coleman
January 2026
From Reino Unido
Traveled as
With friends
- 37 years old
Poor
Well, we was under the impression that that we were going to be snorkelling for an hr, which at most was not even 20 mins, rushed back on boat. To get to 1st part of island for shopping. Once back on boat took no longer than 15 mins to next stop for lunch and to do the golf buggy tour. We got off boat and had lunch, halfway through eating to be told we were not in right Resturant. We had had NO Guidence. We didn’t get to do buggies as hadn’t pre booked. After 2 half hrs back on boat, Back!! .
L
Lisa knight
January 2026
From Reino Unido
Traveled as
With friends
- 38 years old
Poor
When we arrived staff wS great on the boat but as soon as we got to the beach we was not shown where to go we sat down at to eat and we wS told we was at the wrong place half way through eating our meal so we got up to try and find our guide, to look for buggy tour as we was told we could have a 50 minute tour of the buggy we searched for our tour guide which was a no show, a compl6wSte of money would never book a trip with tui again absolutely shocking
T
Tina Baker
January 2026
From Reino Unido
Traveled as
With family
- 33 years old
Poor
no collection, waiting 2 hours for coach which did not turn up. had to get taxi. sold a TUI english trip but nothing to do with Tui and only 2 english families. deserted at the end and had to pay for a cab to get back to hotel. £130!!! missed our evening Christmas meal (overall 12.5 hours out of the hotel)
A
Aimee
December 2025
From Reino Unido
Traveled as
With family
- 23 years old
Excellent
Brilliant experience from start to finish. Catamaran staff were excellent, very attentive and enthusiastic, we really enjoyed our time on the boat. The island was beautiful, golf buggy tour was fun, saw some great sights. Beach club was nice, good food and drinks although did feel a little busy. Snorkelling was not quite as expected, it was quite choppy, deep water and surrounded by lots of boats, not the quiet colourful coral reef I imagined but the staff were very good. Overall fantastic trip.
N
Nikki Owen
December 2025
From Reino Unido
Traveled as
With family
- 23 years old
Poor
I put this complaint in with our reps on site. Our family received £125 compensation but I have not received mine.
J
Jade
December 2025
From Reino Unido
Traveled as
With family
- 19 years old
Poor
The transfer never arrived and there was no communication from the Tui Reps of an issue. We waited 2 hours then had to book our own taxi to the port. When we arrived there was no Tui rep to greet us so it was very confusing on where to go next. We were put on a boat that wasnt a Tui ship and even though the crew on board were fantastic, we were sold a TUI only boat with a santa on board for xmas day and this didn’t happen leaving our children very upset. Theres more to say…
T
Tracy
December 2025
From Reino Unido
Traveled as
With family
- 28 years old
Great
We were not allowed to snorkel because the water was choppy, the whole point of the trip was to snorkel so it was disappointing.
L
Lucy
December 2025
From Reino Unido
Traveled as
With friends
- 27 years old
Excellent
The trip was very well organised. Unfortunately due to the wind we were unable to snorkel with all the tropical fish. However, the trip was fun, the golf buggies were funny. The kids enjoyed themselves too. I recommend this trip.
D
Donna
December 2025
From Reino Unido
Traveled as
With family
- 28 years old
Poor
Not a luxury boat! Awful coach! Awful beach club! Loud music all day! Like an18-30 booze cruise
D
DC
December 2025
From Reino Unido
Traveled as
With family
- 24 years old
Poor
We were told when we booked the trip that it was a specially decorated boat ready for our Christmas sail, when we arrived it was just a normal trip. The snorkelling was cancelled but there were other boats snorkelling so thought this was a joke. We spoke with the rep and complained and it was only then that they arranged the Santa from the other boat to come to ours, everything was very rushed and I feel the whole trip which was very expensive was missold by the TUI team
P
Patty
December 2025
From Países Bajos
Traveled as
With family
- 14 years old
Excellent
Onze gids Julian was fantastisch. Een echte sfeermaker! Hij spreekt veel talen en was erg vriendelijk en enthousiast. Als klap op de vuurpijl zong hij ook nog All I Want For Christmas Is You van Mariah Carey met microfoon en kerstman aan zijn zijde op de boot!
F
Franz
December 2025
From Alemania
Traveled as
With family
- 33 years old
Excellent
Ich habe auch eine Firma und kenne mich aus. Oft ist der Erste Eintruck entscheidend und in diesem Fall ernüchternd. Leider ist die Umgebung am Hafen sehr ernüchternd, es hat den Anschein eines Schiffsfriedhofs. Überall stehen teilweise Schiffe und Boote die sich im Wasser und am Land auflösen. Es wäre ein Einfaches mit geringem Aufwand dort etwas Einladender,Vertrauenswürdiger und Professioneller aufzutreten. Eure Teams sind hochmotiviert und geben den ganzen Tag eine tolle Leistung ab.
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