For the safety of our dolphins, it's prohibited to enter the habitat with cameras or phones, however you are able to buy photos and videos of your experience
Transport to the venue is $10 USD per person
There is no minimum age, but children under 8 years old must be accompanied by an adult during the activity with both participants paying for the program
Government-mandated tax: A fee of $50.00 MXN per person (including children) will be collected at check-in, in accordance with Article 60 of the Tax on Activities with Aquatic Animals
Please arrive 30 minutes before your activity and bring swimwear
Dolphin Trainer: Children under 12 years old must be accompanied by an adult during the activity with both participants paying for the program
People not participating in the activity may stay in designated areas - for safety reasons, these areas are separate from the wet areas
Just so you know admission and transport to Xcaret and Xel-Ha parks is not included
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
Not suitable for expectant mothers or guests with back problems
Bring money for extras or gratuities
Food and drinks not included
Sun loungers not included
Please note that all times are approximate and subject to change
Transfers not included
Some entrance fees and optional extras are payable locally
Transfer is available for an extra charge
Bring your passport or official EU identification
Children must be supervised by an adult (over 18 years) at all time
Height, weight and/or age restrictions may apply