Cameras, smartphones or any audiovisual devices are not allowed due to the safety of the dolphins
Photos can be purchased during your time at the park
Children under 5 are welcome for free, however an extra charge applies to dolphin swims, to be made in the park on the day
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
Government-mandated tax: A fee of $50.00 MXN per person (including children) will be collected at check-in, in accordance with Article 60 of the Tax on Activities with Aquatic Animals
Restriction for Dolphin Trek: Not available for children under 8 years old, for pregnant women, people with heart conditions, lung conditions, asthma, ear diseases, or recent surgeries. Upon arrival at the location, minors will be assessed to ensure they meet the minimum height and shoulder width requirements. The age suggestion for children is based on the dimensions and weight of the equipment: 32 kg (70 lbs) out of the water and 7 kg (15 lbs) underwater
Some activities in Xel-Ha are available for at an addotional cost, such as Adrenalina, Sea Trek Discover, Power Xnorkel, Zip-Bike, Stinray Ecounter, Sea Trek, Manatee Encounter
Remember to bring your swimming gear and watershoes
Only suncream containing titanium oxide and zinc oxide is allowed in the park
Not suitable for expectant mothers or guests with back problems
Not suitable for guests who can't swim
Not suitable for guests with cardiac or respiratory problems
Height, weight and/or age restrictions may apply
Bring bathing gear and sunblock
Bring money for extras or gratuities
Sun loungers not included
Not suitable for those with reduced mobility due to moderate walking distance during tour
Not suitable for those with severe allergies
Children must be supervised by an adult (over 18 years) at all time
Bring biodegradable insect repellent
Bring your passport or official EU identification
Some entrance fees and optional extras are payable locally
Please note that all times are approximate and subject to change